Springfield Behavioral of Pennsylvania

“I had a really good run with Springfield over the past decade. My first doctor overmedicated me, and then my second doctor just left me twisting in the breeze for almost a year. Those prescriptions kept refilling, though! These people are either taking on too many patients or just have poor staffing. Don’t bother.”

“Edited to add: This practice’s response to my comment is a LIE. Y’all don’t need me to email you about my concerns, you just need to answer the phone. Once I FINALLY got a supervisor’s extension to call and explain my concerns, I called and asked her to return my call at her earliest convenience because I don’t want others to have to have the experience I did. That was 2 weeks ago. No response. They’re only responding here because others can see these reviews. Once again, if you value your mental health, PLEASE do not go here!! Original review: Absolutely shocking experience at this practice. If you value your mental health DO NOT GO HERE. They employ a horrifying “doctor” Julie Furst who has a number of terrible reviews online already and my experience with her has been the exact same as those reviews describe. When I originally called to switch doctors, the person I spoke with was not interested in hearing my experience at all and just kept repeating that they have no other doctors available, to which I repeated each time that I am not interested in seeing anyone else in their practice anymore because I can’t trust their judgement based on my experience. I had to fight to get her to even offer to have a supervisor reach out to hear about why “Dr” Furst was so terrible. So please don’t trust this practice!”

“I was referred to this clinic by my therapist for my daughter. When calling you’re asked to leave a message and someone will return your phone call within 24 hrs. Well that was 2 1/2 weeks ago. After calling several times and leaving 3/4 messages, I received a call from the clinic, but they hung. This happened repeatedly. On 3/28/2023 (today) the practice called my phone twice back to back (guess to say that they returned the call) Finally I get the rudest lady on the phone, not only does she raise her voice, she hangs up on me. One of the most unprofessional people I have eve come across within a health care facility. Needless to say, I still wasn’t offered an appointment and. I wouldn’t feel comfortable bringing my daughter here just from my telephone experience. It’s a very very sad world that we live in when you can’t even receive a good customer service experience from a health care facility. Since these calls are recorded I would love for her manager/supervisor to revisit our conversation and let me know if how I was addressed are apart of their “CORE VALUES “”

“Springfield has good therapists but an abominable business office phone that is not answered so you must leave a message and wait for a call back. . They have just switched to Athena Health and the setup situation is deeply flawed. They send out requests for information that are not user friendly to fill out. They have therapists who were obviously poorly trained on Athena and have resorted to asking questions of patients. I would NOT recommend them unless you are ready for aggravation and misinformation.”