Springbrook Autism Behavioral.

“Our child was sexually assaulted at Springbrook. They then stopped ALL communication. Would not allow us access to our child at all. They they kicked him out a week later, when I said we'd sue. Our entire experience with Springbrook was awful. Cannot imagine what these children and adults are being put through. Unacceptable. Our most vulnerable children deserve to be safe. His therapist LIED to him. Told him we were to busy to support him. His therapist lied. When they discharged him. They keep all his brand new clothes. Withheld items ect. If you love your child. Take them somewhere else.”

“My daughter stayed at this facility for nearly two months in their acute program. As promised, they conducted extensive testing within the first one to two weeks, which I appreciated. For those concerned about communication, it’s important to understand that children choose who they include in their call plan. If you weren’t receiving calls, it may be because your child prioritized other individuals. Calls are also limited to twice a week, which, while difficult, makes sense frequent contact can sometimes disrupt a child’s ability to regulate and adjust to treatment. Each week includes a scheduled update call as well as a family counseling session. I found the staff to be very responsive to emails and questions, and consistently timely in their communication. According to my daughter, the staff were friendly, warm, and knowledgeable. She also described the food as decent and yes, they didn't have bone in chicken for a reason (see below) Some concerns mentioned in other reviews, such as open-bay showers and supervised hygiene, are accurate, but in my view, these practices are understandable in a setting that serves children with behavioral challenges or ASD. These measures are in place to prevent unsafe situations (such as elopement, self-harm, or aggression) and to support those who may need guidance with self-care. Our primary goal in choosing this facility was to evaluate whether my daughter had ASD after it being flipped on and off of her diagnosis list throughout the years. From this program, we confirmed she did not have ASD which was valuable information for us, for insurance reasons more specifically. Upon discharge, I was given a binder with recommended behavioral changes directed toward me (written with “YOU” in all caps throughout). While some of the guidance aligns with established best practices for parenting children with ASD, the tone at times came across as overly generalized and, in places, somewhat accusatory or impersonal. I would suggest that discharge materials be more individualized. Many parents who seek this level of care have already implemented standard strategies extensively. Including direct parent-child interaction observations could help identify where breakdowns are actually occurring, allowing for more tailored and actionable recommendations rather than broadly repeated guidance. In our case, I was now pursuing a residential level of care after more than eight years of trying multiple interventions such as PCIT, family counseling, play therapy, OT, ABA, CBRS, and BI without success. She has also since been declined from additional ABA/BI services due to the complexity and severity of her behavior, despite my consistent implementation of recommended strategies at home. Because my daughter was ultimately not diagnosed with ASD, the ASD-focused strategies recommended at discharge were not appropriate for her needs and, in some cases, proved counterproductive. The primary recommendation was to return home with ABA-based in-home therapy. However, upon returning home, her behavior escalated immediately and severely. She carried out a premeditated physical attack against me, which she later admitted she had planned while in the facility, with stated intent to...it's not a igurative or impulsive aggression it was deliberate, targeted, and life-threatening behavior. This resulted in immediate medical intervention and her transfer to a higher level of psychiatric care that is more appropriate for the severity of her condition. Which we actually couldn't have done without getting that pesky ASD diagnosis off of her belt because insurance loves to stay stuck on the whole ASD thing even though it was never her primary diagnosis. That said, I am giving 4 stars because the facility delivered on what it promised. The staff were professional and compassionate, and the program appears well-equipped to support children with ASD. My daughter herself reported feeling safe, supported, and protected from negative peer interactions, which speaks highly of the environment they maintain.”

“This place was a nightmare. To begin with most of the staff treat the patients like animals. Yes, animals. It’s very sad, recalling what I endured. The food was edible and I was there for a week for mental health reasons. It made me realize I never wanted to be in a place like that again. It felt more like a prison than a wellness type center. Also, several members of the staff were racist and if you were not their ethnicity you were treated like trash. Do better people!! You’re playing with someone’s mental health, not to mention their life!!”

“i was involuntarily placed in this facility by an emergency room. during my time at springbrook, i received no proper therapy and only a few minutes to speak with psychiatrists. medication time was incredibly inconsistent and patient needs were often unmet. i did not feel safe or cared for at all, and i spent the majority of my time watching television as that was literally the only thing to do (big tv in the main room). i spent ten days here, and in those ten days there was not made a plan to discharge me. my mother had to call a higher up and beg them to release me because nobody was giving me or her answers about my wellbeing or when i would be discharged. i was supposed to work with a social worker to find a new therapist and psychiatrist to support me once i was discharged, but it was like they wanted me to stay forever.”