Spectrum Health & Human Services - Southtowns Counseling Center

“Alright, where do I even begin. I’ve been going here since I was 14, I am now 18. I officially left this excuse of a counselor office a week ago. My biggest issue: not being able to actually connect with ONE singular person. I started with Lauren, then was given to Kacey, then was given to Katy, and I was about to be passed onto another one due to Katy being pregnant(congrats! I am not mad about the details). Though I am mad that I could not be stuck with one counselor. That is why I left. I felt like a piggy bank that this place was dipping their greedy fingers into. 25$ copay for every appointment only to receive someone sitting there just agreeing with me and not actually helping me. I could go on and on. Please do not become a client here and please, from my experience, do not put your kids into this place.”

“I wish I was able to write a review without even having to award them 1 single star but it doesn't allow you to do that. This facility, their ENTIRE staff including the counselors and receptionist/secretary staff deserve ZERO STARS!! Not only have they not listened to anything I have ever said regarding our schedule availability and my children but they CONSISTENTLY cancel appointments and try to reschedule them out so far that it ends up being an entire month before my children get their half an hour appointments; which is ridiculous in and of itself. What can be accomplished in 30 minutes especially when its only once a month your speaking to said child. Not to mention the turn over rate in just the short time we have been going there. It is absolutely disgusting how ill equipped every single staff member at this facility is. The gross negligence taking place there is unlike anything I have ever witnessed. My family will NEVER return to this disgrace of a facility. Who are you people actually helping? Because it seems to me that your staff is only helping themselves to their vacation time and everyone else there is completely clueless and incompetent. I'm mortified and feel awful for anyone who has no choice but to stay at this office.”

“I usually don’t give low ratings but i don’t know what else to do this get this places attention. Both my children are patients here. I’ve tried to get in touch with the office manager twice now via the receptionists and I’ve heard nothing back! I went there for my son’s appointment two weeks ago, only to be told that it was rescheduled. I asked why I wasn’t informed of this change because they have my number on file. So I left that day and requested to talk to the manager and was informed I would be receiving a phone call that day or possibly the next, that was 2 weeks ago and still, no phone call!! Maybe my one star rating will change once someone reaches out to me about this matter!!!! I’ll be waiting but not going to hold my breath!”

“Had a really good intake counselor jenn then got to my official counselor ashley she was amazing I got along with her so well. Shirley is something else I found her rude like no lack of empathy on my history. Sadly Ashley got a new job so had to switched back to Jenn got that all set up then found out they switched me to some brand new counselor I refused to speak to the new one and said that I was suppose to be with Jenn. So got everything fixed and I set a new appointment for her and Shirley come to the appointment and found out I was discharged with no notice. Telling me I have to do the whole intake process agai if I want to be a client there.”