Shrinkty Mental Health Services

“I experienced very poor billing and office management. The problem began when the office charged me for a test but refused to submit the claim to my insurance. When I spoke with the office manager, she said, “It’s their policy not to bill the insurance company because most of the time they deny the claim, so she doesn’t file it.” Refusing to file a valid claim appears to violate legal or contractual obligations. After contacting my insurer, the clinic agreed to submit the claim, but only after repeated prompting over one to two weeks and numerous phone calls. The insurer ultimately approved the claim and the clinic indicated I would receive a partial refund for the overpayment; I have not received that refund. I also spoke with the billing department, which appears to operate overseas; communication was ineffective and the representative did not resolve the issue. I asked the Murfreesboro office manager to return my call, but she never did. Over the past four months I have dealt with an unprofessional, disorganized office that delays necessary billing actions and provides poor customer service. Based on this experience, I recommend seeking a different clinic with reliable billing practices and responsive management to avoid similar problems.”

“I recieved 1 visit to Joshua he prescribed me meds at way to high dose. Wrong medication for my condition. Starting hearing voices and the receptionist laughed at me and never called me back to discuss the medical situation I was experiencing. I went to MD a week later and she immediately pulled me off the medication. Do not trust them and do not trust them pushing meds down your throat. I could of ended up in hospital and til this day no phone call back to check on me. Like I said went in with diagnosed ptsd and extreme anxiety and they prescribed me meds for schizophrenic.”

“I met with Dr. Araceli Davenport and had the BEST experience I’ve had with a psychiatrist in a long time. Very informative and knowledgeable. Quick to respond and even the receptionist is the most kind woman to speak with. 10/10 would recommend. Thoroughly, went through my VERY long and complicated comorbidity and medical history and sent me out with an honest plan and even made me feel more positive for the first time in a while. I feel very heard, cared for and considered in my own treatment and medication management. GO HERE !!! BEST IN MIDDLE TN AREA!”

“Nikki the psychiatrist that I talked to or whatever she is she is the best one there Joshua and whoever is in the office that writes the scripts their a joke he subscribe me a lower dose of my medicine send it to the wrong pharmacy still have yet to get it a month later I called the office several times they said they would get it fixed nobody ever fixed it now they're sending me a message early this morning saying I had to appointment to see somebody at 11:00 well it was 11:30 before I seen it and I still have not got my meds for the month before this place is a joke other than Nikki joke joke joke please do not go here”