Serenity Mental Health Centers - Sandy Springs

“I came with documentation showing that I had been prescribed my medication for over six months, along with records from my previous providers, but I did not feel that my history or concerns were given meaningful consideration. Instead of discussing the reasoning behind the treatment decision or offering a collaborative plan moving forward, I felt my concerns were brushed aside by Dr. Tripp as a black woman, i wouldn’t recommend. Every patient deserves to feel listened to, respected, and included in decisions about their care. Unfortunately, that was not my experience, and I left feeling disappointed and unsupported. I was a new patient but have decided to move elsewhere.”

“I had a really disappointing and stressful experience with Serenity. I was an established patient with a current ADHD diagnosis and an active Adderall prescription. When my pharmacy showed my prescription as “in progress” and then “too soon,” I contacted Serenity to ask why it hadn’t gone through. I was trying to understand a pharmacy status message — Instead of explaining what was happening, Serenity treated my question as if I were requesting an early refill of a controlled substance. Shortly after that, I was discharged without warning, without a real explanation, and without any transition plan for continuity of care. This left me suddenly cut off from psychiatric care and medication management, even though I had not picked up medication early, lost medication, or violated any agreement. Messages I sent through the patient portal were not answered, and phone calls were not returned. Regardless of internal policies, abruptly terminating a patient without clear notice, clarification, or continuity of care is not how mental health treatment should be handled. If you rely on psychiatric medication, especially something tightly regulated like ADHD meds, this kind of communication breakdown can be seriously harmful. I would strongly recommend that anyone considering this clinic ask very clear questions about how they handle prescriptions, refill timing, and patient communication before signing up.”

“I am doing TMS Therapy and it is awesome. The staff is so polite and kind. Monica and Erica show compassion and care, which makes it easier for me to truly tell my story of my life.”

“I can’t even begin to express my love and gratitude I have for this practice! My physician is Bianca Mitchell and she had listened to me and took care of my needs professionally and had always been empathetic with me since I started seeing her. She seems to be passionate about what she does and I love and need that in someone on my care team. Even the ladies and gentlemen at the front of the office that check you in are like little rats of sunshine lol never had any bad experiences with anybody in the office. I feel loved every time I walk in. I recommend this office and this team of physicians to anybody looking to better their mental health and ACTUALLY get the help they need.”