Serenity Mental Health Centers - Fort Worth

“The front desk staff were very kind, welcoming, and professional throughout my visits. Unfortunately, my experience with Alexa as a provider was disappointing. I felt as though I was being talked at rather than talked with. During both visits, I experienced frequent interruptions and did not feel given the opportunity to fully express my thoughts before responses were provided. As a clinical therapist myself, I value active listening and strive to understand before responding. In my experience, I felt unheard and invalidated. After the first visit, I hoped the second appointment would feel different; however, my experience remained the same. At times, the interactions felt more like a power struggle than a collaborative therapeutic relationship. While I understand that mental health providers often work with individuals who may be unsure of what they need, I believe my situation was different. I have been managing my mental health for over 10 years and have developed a strong understanding of what has been effective for me personally. Rather than feeling supported and understood, I left feeling dismissed. I believe therapy and psychiatric care work best when there is mutual respect, collaboration, and a genuine effort to understand the patient’s perspective. Based on my experience, I would have difficulty recommending this provider to someone seeking a clinician who prioritizes listening and understanding.”

“My experience with this facility and every employee has been amazing. Not only do they treat you well but they genuinely care about each person. My treatment has been a wonderful on going process with results you can feel and are real. I definitely recommend this facility and the care each employee will give you. Alexa has been a wonderful provider who really listens and tunes your treatment to your individual needs. She’s amazing. Everyone is amazing.”

“Dr. Sullivan is the best psychiatrist I have ever found. He is so understanding, patient, reassuring and is extremely knowledgeable and clearly keeps on top of any new information coming out. He also truly takes the time to understand your problem and I never once felt pressured into taking any medications or treatments I was on the fence about. I feel so lucky to have found such a good doctor during one of the most difficult times of my life. Samara is also an incredible nurse and she made me feel comfortable and cared for during my ketamine sessions, which I was very anxious to start! She is so kind and wonderful to talk to. The front desk staff are also always welcoming and helpful. Dr. Sullivan and the rest of the staff are also very responsive when you need to call about side effects or concerns, I never feel left in the dark. Can’t recommend this place enough! I really feel like they go above and beyond for their patients”

“Love this place. Only leaving due to distance but otherwise, the staff is always kind, helpful, and they make great conversation. Dr. Westbrook really made me feel heard and like we were working towards a solution together. I’ve been recommending this place to my coworkers bc they need it too lol.”