Saint Louis Counseling

“My therapist is FANTASTIC, first and foremost. She works hard and accomates however possible, doing the best she can. Have worked with her for years and will continue despite my misgivings with the overall company. They are difficult to coordinate with, they've moved offices without updating their website or notifying people appropriately of how to get to their new office, trying to contact anyone at the corporate level to update payment information, using their web portal to pay or any other sort of administrative process is frustrating and takes multiple attempts if you can even succeed it all. Feels sloppy and disorganized which is disrespectful to their staff as well as their clients. Definitely some improvement and overhaul needed.”

“My therapist was amazing. Worked with her for almost a year. Right at the end of last year they cancelled her contract and gave no suggestion as for someone else that could help me. They gave me a run around and it was just awful. Additionally, they didn't send me a bill until Jan of 2023 and never sent me a bill all the months prior. Now I have an outrageous amount due. I would have stopped using them if I had known my insurance wasn't covering the entirety of the bill. Or at least used the service much less. The office doesn't even take my secondary insurance which I was never told and they said it was never on file. Absolutely frustrating.”

“My son has been seeing a counselor there for many years and has been helped a lot. We've never had trouble getting an appointment. I'm not saying there aren't occasional issues (for example, a patient/client locking the door to the suite from the inside, so he called me and I had to call the counselor and tell her), but nothing that warranted giving a poor review. The good they've done for my son far outweighs any issues that have come up, so much so that I'd rather call them non-issues.”

“Made many appointments for my daughter. First time the counselor cancelled because she was sick, which happens. Then she cancelled the next 3 appointments (it would be scheduled several weeks in advance). 2 of them without notice. They never suggested another counselor, or any advance notice when she had to cancel. Overall, very disappointed”