Sagent Behavioral Health - Hudson

“DO NOT USE THIS COMPANY. I started seeing a therapist. I started out private pay $200 per visit. I asked the admin about using insurance. They said to try. Not mentioning that they are NOT in my network, first problem. Next thing I know I am being charged $400 per visit. My insurance has no negotiated rates with this company. Due to processing times, it took 3 visits to realize the problem. I went back to ask for the private rate for the 3 visits. They said they can’t do that because my insurance requires the $400 rate be charged. Something about deductibles. Total lack of transparency. I contacted my insurance company and they say this is completely false. Bottomline, this is a large company, the front desk people do not have a clue about rates and charges and I'm sure my now ex therapist is also clueless what's going on in the "business office” as well. This is not a bad review for the therapist but whom they work for. It has cost me a ton of money. They provide mental health and this is how they treat people. Good thing I am kinda stable.”

“My first scheduled visit i waited 4 weeks, it was canceled the day prior. Waited another 3 weeks for that reschedule. My husband also experienced cancelations, together we had 5 cancelations, 1 of them 4 hours prior to his appointment. So very frustrating just trying to get consistent care. The contract for fees is very misleading, upon receiving my bill I noticed several of my sessions went 1 to 2 minutes beyond the 45 min mark and was charged an extra $147.00 on top of the session fee. This happened several times, one session I was over by 1 minute. This was not discussed in the contract nor by the therapist who let it run over the time by a few minutes. Speaking to the billing department they stated it was coded in the contract. When a customer is suffering and trying to seek help, nystrom was very vague about that policy charge. Billing representative was so scriptive in her explanation about the bill that was doubled and kept speaking over me, the conversation went nowhere. I asked to speak with billing manager who called back and basicly gave me the same coversation which was not solving or addressing the phenomenal over charges. I was respectful of the manager Grace, when I challenged her about their deceptive billing charges she started crying. Basically I was dismissed, unheard by just trying to get a resolution. Please save yourself the complete frustration with trying to deal with scheduling and getting exorbitant charges.”

“I wrote another review for a different counselor through Nystrom's Madison office for my daughter, which was a completely different, negative experience than for this location which has been very positive. We both were doing telehealth through Nystrom, but through different offices. I have been seeing my counselor Cindy through this office a long time now, and I had been with for just about a month when everything happened with my daughter. Cindy has been a tremendous gift and support over this time. She has been helpful, resourceful, encouraging, and helped me to put steps in place to take great strides during over these last months. I am not sure if there is a different way of doing things with the Madison office, but my experience with this office and Cindy have been incredible and life-changing. Cindy has set the time for me to be able to be a regular client, and gives me very advanced notice when she is not available at the date and time we have set. She is reliable, positive, and friendly, as well as honest and truthful, and gives suggestions in a different perspective. I have been very grateful for her even when we were having trouble with my daughter's experience through the Madison office. I would recommend this Hudson office.”

“These people really do want to help you and they are gentle and kind. Excited to get to feeling better.”