Rock Springs

“Our family had a loved one stay at Rock Springs, and we are incredibly grateful for the care they received. Going into the experience, we were nervous after reading some of the reviews. I remember mentioning to a friend what our family was going through, and they shared that they had personally spent over a week at Rock Springs for detox several years ago. They told me they had a positive experience, and hearing that from someone I knew really helped put my mind at ease. We're so glad we kept an open mind because every person's experience is different. The social worker even explained that each patient's experience can vary depending on the group of patients there at the same time, which made a lot of sense. Our family member came home feeling like they truly learned valuable coping skills, gained a better understanding of how the brain works, and learned a lot about addiction and mental health. They also met some genuinely kind, supportive people during their stay and felt encouraged by both the staff and fellow patients. They even said the food wasn't bad! The staff was friendly and compassionate. Liliana, who handled the financial side, was very kind and helpful. Heidi, one of the nurses, made a positive impression, and Amy was also very helpful when we spoke with her. While communication with the treatment team was understandably limited, we respected that our family member is an adult and that the primary focus was on their recovery. We were able to visit, which meant a great deal to us. Our loved one came home saying they were genuinely glad they went and are ready to use what they learned in real-life situations. For our family, this experience was truly a blessing. If you're reading reviews because you're scared about making the decision to seek help, I encourage you not to let a few negative experiences make the decision for you. Every person's journey is different, and for our family, Rock Springs made a real difference.”

“After losing my son last year, Mother’s Day was incredibly difficult for me, and I ended up in the Sunrise Unit at Rock Springs. I cannot say enough good things about the staff there and the care I received. Annette is legitimately one of the most knowledgeable therapists I’ve ever met — you can mention almost any book or therapeutic concept, and she’s already read it and can discuss it thoughtfully. I learned so many skills from Annette’s groups. She is also deeply empathetic. Aaron, one of the nurses, has such a huge heart and genuinely cares about the patients. Jaimee, a behavioral tech, sat with me, held my hand, and hugged me while I talked about the loss of my son, a moment of kindness I will never forget. Maureen was always positive, attentive, and constantly checking in on everyone to make sure we were okay. I also really loved the yoga session with Jacob; it was one of my favorite parts of the program. I was specifically on the Sunrise Unit, so I can only speak to that experience, but they truly seem to have figured out how to create a compassionate and supportive environment. Most importantly, I felt heard. My treatment team listened to me, treated me like a person, and helped me through one of the hardest moments of my life. This is definitely where I would go if I was ever in crisis again.”

“I am the MPOA for my elderly mom, and she was transferred here from an ER. I called to get an update as I am concerned about medical conditions she has, and there is no direct line to staff for family members. So I used the hospital line and got Teal on the phone, who said that unless I have her patient code she couldn’t confirm or deny that she is there. I know this may be illegal as I am also a RN. A MPOA has to be kept informed, especially when there may be doubt about a patient’s ability to make decisions…which there are in this case. Now in this day and age many ppl do not know the phone numbers of their loved ones, esp. without a cellphone, so if they are relying on her to call me to provide that code, and she forgets my number or something, how can I ever confirm that she is indeed in a safe place and getting effective treatment?!?!?! Second, she had been there for 19 hours, and has not seen any provider and hasn’t had ONE set of vitals taken nor received any of her chronic medications, including for pain. This is patient neglect - pure and simple. Also the staff lie and refuse to call a MD at night unless “it’s an emergency”, and there is none at the facility at night. I guess they wait for ppl to code and then think about calling the physician, who probably makes 400k/year. I do not know how this is safe or even acceptable. This is no different than if she had been kidnapped, as she had no medications, is in opioid withdrawal, and probably has rebound hypertension…I am reporting this place immediately. And believe me, I know where to do that…And I’ve taken down the name of every single registered nurse that I have spoken with this whole time…The TBON needs to be aware of this!”

“Based on my personal experience, I do not recommend this facility, particularly for soldiers. I was referred here under the understanding that it was an all-female unit with female-focused care. During my stay, I observed male staff working in the area identified as the all-female unit, which did not align with what I was told and made me uncomfortable. The doctor I interacted with (last name sounded like Nethereton/Netherington) came across as dismissive and unprofessional in our interactions. I did not feel supported during a time when support was critical. I personally became ill during my stay and had difficulty tolerating the food provided. Additionally, from my perspective, the staff appeared disorganized, and communication was often unclear. I entered the program seeking help for alcohol use, but the environment did not feel conducive to recovery for me. I chose to leave after 6 days because I felt my wellbeing would be better supported elsewhere. In my opinion, soldiers deserve safe, transparent, and supportive care when being referred off-post. This facility did not meet those expectations for me. “Staff present in the unit described to me as all-female during my stay.””