Rock Springs Changes

“This place gets a really bad rap honestly. I was scared to go at first but I had one of the best experiences of my life and I met so many friends. The staff are kind to the patients and this place genuinely did help me. I don’t think I would be here today if it wasn’t for rock springs. I was in a good group of people and everybody got along and helped each other when they needed it. It’s been about 8 months since I was there and I really miss those times where the group would just sit and talk about what happened the day before and people would offer advice or just reassure them. 11/10 I would definitely come again if I needed to. I had a really awesome time despite the fact that I was struggling mentally ❤️”

“Went here when I was younger. I was going through a tough time. Had group sessions and it still traumatizes me to this day. There was about 8 people in the room including me and the therapist. all sitting in chairs. someone brought something up about me that they didn't like and everyone else joined in. the therapist waited to stop everyone when I was hyperventilating breaking down in front of everyone. Nothing was ever done about it. And I never spoke in the group sessions again, which was when my mom decided to take me out of this program. HAVE ur therapists (staff) SPEAK UP!”

“Update: We finally received a call. The recommendation had expired and a new assessment was needed. The second time around went more smoothly and my daughter was able to enroll. There have been some great reviews, so I'm hoping the experience improves. My daughter had an assessment and a program was recommended. I was told I would receive a call after my insurance was verified. After a couple of days, I called and the business office had already verified the insurance. Notes on my daughter's account said someone had called me and left a message offering my daughter a spot in the program, and I had 48 hours to accept. The person included their initials, but no name or phone number. I never got the call or the message. I have since called 6 times, been transferred, disconnected, and told several times that someone would call me back. Nobody I've talked to knows who the initials belong to, and I haven't received a call back. My 48 hours are long past, and I'm wondering if we just need to start the assessment process over again. My daughter has been eagerly awaiting placement in the program and we are both very discouraged, and a bit concerned about competency of the staff.”

“I can only speak to the Changes location in Cedar Park, but it was an AWFUL experience for my teen. I witnessed the lack of real care. Mocking and gaslighting by both the front desk and the therapist, even though the communication was in writing and you could see the misalignment. There was also a lack of therapy. THERAPY. That's the whole point. I felt they were pushing the PHP program, and ignoring the IOP program. I will say though, the Director of Operations (of Rock Springs) was friendly and helpful, and the schedule was meant to include several group therapy sessions per day. However, coming for real help and getting this...is wrong and highly unprofessional. The therapist was the problem and had obviously found a way around conducting group therapy every day. My teen was watching TV and painting during the "group therapy" sessions and only had a full schedule of therapy for ONE of the days that she was there out of the two weeks before I discharged her early. There were a couple of sessions prior, but it was once per day, lasting 15-30 minutes out of the allotted 4+ hours they have scheduled for group sessions. TV and painting are great, you can even consider painting a type of therapy. However, it is not helpful in managing her day-to-day life...a far cry from Intensive Therapy. It's a disappointment and disservice to families that come here because they desperately need the help. I better not receive a bill from them. That's all I have to say.”