Robert Young Center - Moline

“I am so sick of being infantalized and gaslit by my psych nurse (S Hogue). She has goo-goo-gaa-gaa'd me for the last time today after two years. Talking to her about any concerns, whether it's what to expect with my prescription or the fact that I'm losing Medicaid in January along with tens of thousands of other people in Iowa is like talking to a kindergarten teacher and you're her five year old who wants a juice box before nap time. I have a terminal degree that's technically higher than yours, and I just happen to have depression and anxiety which is why I'm asking for help. I'm not an idiot. Don't you ever fix your face to talk to me like that again trying to tell me that just because you didn't see something in the news doesn't mean it's going to come to pass. They just cut my community care coordinator's entire program. You can play willfully ignorant all you want but I will be escalating that conversation. I'm so sick of her after two years of her infantilizing and condescending attitude because I need my mediciation. I put up with it because in the mental health field, as a Black woman, in my experience, my issues often get ignored and overlooked and I need my medication. She was beyond useless today and absolutely no help to me. I'm still waiting for her to put my prescription in and had to call myself to schedule the next appointment. I'm getting a new provider ASAP. That said, they get two stars because the on-call nursing staff is always very helpful. If it were just S Hogue I would be giving them one star.”

“Employees do not care. My provider has cancelled multiple appointments the day of. No one can give me an answer. Most disrespectful office I've ever worked with. They are taking advantage of the lack of psychiatric care options in the Quad Cities area. Have contacted patient advocacy several times as well. Stop saying our opinions matter to you when you do nothing to change them.”

“I received a call this morning after waiting 2/3 months for a psychiatrist appointment that Penne Liebel wasn’t able to make it in for my FIRST appointment and her next available isn’t until February.. it’s October? MENTAL HEALTH IS NOT A JOKE OR SOMETHING TO BE PUTOFF FOR HALF A YEAR!!! She missed the appointment and for that I’m being told to wait another 4 months.. I’m disgusted and have to figure something else out obviously. IF YOU NEED TRUE MENTAL HELP DONT GO HERE.. so sad”

“Show up for 1:30 appointment at 1:30, told they would not see me because I was not 15 minutes early. EVEN THOUGH THEY MAKE YOU COME TO THE OFFICE TO TALK TO A COMPUTER IF YOUR SEEING SYDNEY BTW. Never did they say your appointment will be cancelled for being on time to your appointment, they did put the “please be 15 minutes early” every offices says this i know the extra time is nice but if it’s a requirement to be 15 early why don’t you schedule people at the time you need them? I work 50 hours a week it’s hard to even get to appointments in my schedule. I have bipolar2 and they prevented me care for 3 months for being on time to an appointment, missing multiple doses of psyc meds. They’re lucky they haven’t pushed someone to the edge yet , places run like this with mental health patients will have natural consequences. Someone will flip on them; you’ll see it all over the news maybe then the patient advocate line will actually do something. Until then good luck getting proper care here. Playing with people’s meds and lives, shame on all of you that work there. Genuinely, with all my heart, hope every staff member gets what they deserve. Especially Sydney for not taking a 1:30 appointment at 1:30, monster.”