Robert Young Center – Community Support Program

“I had often heard of the lack of care and professionalism at Robert Young Center, but this past summer I was able to experience it for myself firsthand. I had a mental health episode, for the first time in my life, caused by environmental factors (I had been served divorce papers with the date of separation being months prior to our actual separation, my neighbor had verbally assaulted me, I had recently been prescribed an anxiety medication and came off it for the first time as I couldnt afford a refill) and was greeted with the coldest, least professional experience I had ever had from any service provider - when I needed the opposite the most. I was luckily transferred to Genesis West where they immediately discharged me after recognizing I needed a cool-down period. As a local resident and small business owner I am straight up appalled by this institution and will consistently advocate for its reformation, or dissolution.”

“Do not recommend! There billing is awful to deal with and it is difficult to get any kind of account information from them. They have overcharged me before and it took arguing and multiple phone calls to correct. As far as doctors... they do not properly educate you about medication and fail to inform of serious outcomes. Months later, my child still has unnecessary cardiac side effects that I was never initially informed of as even a possibility. The doctor sent my child away for one test and I got a phone call from a nurse several weeks later. They never even suggested seeing my child's Primary Care Physician for the rapid heart rate caused by the medication they prescribed or even followed up after that. The nursing staff doesn't care. I have had difficulties talking to them about very concerning side effects for my child due to the age. Everything I said was brushed off, including telling me to call back or go to the ER... So call back after hours when I can't get ahold of anyone? Go to the ER when its technically not an emergency... where the physician won't tell me how my child should be taking a prescription. And to top it off... when I got a phone call back, they didn't even confirm patient identification when they released private information to me.... which was the whole issue initially as to why they wouldn't talk to me. And this is how they treat people with mental health problems... No thank you!”

“Fantastic staff. Great people who genuinely care.”

“I heard about this habit of unity point/ Robert Young center essentially discharging mentally ill patients without communicating to the patients family members that they have been released thus giving no time to coordinate transportation for the mentally ill. Let's see how fast they change once I contact the state and file a complaint”