Riverwood Center

“I was court-ordered to complete a treatment program, and choosing this facility turned out to be a mistake. From the beginning, there were serious issues with organization and communication. At one point, I was mistakenly confused with another participant, which resulted in me being placed into stricter classes unnecessarily. There were also inconsistencies in what I was told. I was initially given permission to attend church in place of AA/NA meetings without needing signatures, but after attending multiple times, I was suddenly told that signatures were required after all. Additionally, I felt misrepresented to my probation officer, as it was reported that I was not participating in group sessions. In reality, participation was difficult due to how sessions were run—sometimes consisting of watching movies instead of meaningful education, or being left without guidance while staff conducted long one-on-one conversations. Overall, my experience was frustrating and unproductive. Based on what I went through, I would not recommend this facility.”

“This place is a joke. The therapist they have is a joke. Nobody listens and they want to prescribe stuff that nobody needs.!! Hands-down, I would never take anyone to this place and don’t encourage anyone to take any family members to this place either, they don’t care about you and they don’t care about the medicine that they put inside your body. They don’t listen To anything that you say! Definitely find a better place to take you or your loved ones”

“Missed an appointment, was told I have to do a sit and wait in Benton harbor and hope someone cancels their appointment. The won’t even consider me for a patient. Or wait 90 days to schedule a new one. With the weather, and me having a 3yo that isn’t realistic. On top of that, my appointment was in DECEMBER and they JUST sent out a piece of paper on the 22nd of January and I just received it, stating I either have to wait 90 days or do the sit and wait but they “can’t wait to schedule me” I was told over the phone after NEVER being there that I should know or someone should give me their policy. For being a mental health place, they really do not care about mental health. Not sure how they’re still open”

“Uriel is an incredible np! He listens and genuinely helps and is super smart. ☺️”