resolve Crisis Services

“I am writing to formally address my concerns regarding the treatment I received at the Resolve Crisis Center following my phone call with Kelcy on March 2, 2026. I should just everybody to avoid coming here they is only there to want your signature to get paid. During my interaction, I overheard a staff member referring to my situation as a "non-emergency," which I found deeply disrespectful. I am concerned that the current staff members do not care for the well-being of individuals in my position. I have observed a pattern where I am treated poorly for advocating for myself and stating that I do not tolerate disrespect or discrimination. Furthermore, I want to clarify my situation regarding housing and safety. I have been repeatedly asked if I want to go to a shelter, despite having explained numerous times that I do not feel safe in those environments due to past personal trauma. Additionally, staff members have incorrectly suggested that I have thoughts of self-harm. I want to be clear that I do not have those thoughts, and it is frustrating to have my mental state misrepresented. I initially believed the Resolve Crisis Center was a safe place, but based on my experiences up to today, March 3, 2026, I feel disrespected and mistreated. I am sharing this feedback because I believe everyone deserves to be treated with dignity regardless of their circumstances . I look forward to hearing how these concerns will be addressed. Marquis Media Inc”

“Staying here currently, schizoaffective and been through many hospitals and programs. Got taken in around 4pm, told literally nothing after the intake not even where to get my medication from, only to be told that they refuse to give me my own prescription I brought from home. It is the only medication I have been on through all the trail and error of the past 12 years, it’s for insomnia and nightmares, and their only reason? A psychiatrist who has never spoken to me is known for being stingy. I’m not staying here another night.”

“Absolutely poor conduct from the employee at the front desk around 7:30 AM on 6/2. Scolded those of us waiting to get in for pressing the call button more than once. Proceeded to chastise a young person and their mother until they sounded choked up, and then treated me the same. As I left, a separate employee who overheard the interaction followed me outside to provide resources (I didn't catch your name, but if you see this, thank you). I ended up in far more distress than I walked in with, and I was only hoping for support to point me in the right direction. I have the utmost respect for those in this field and understand burnout; however, this experience was terrible. I would hope those in a front facing position could muster at least a neutral demeanor. I worry about what this type of treatment may do to someone in a more fragile state. Yes, I have filled out the UPMC feedback survey.”

“Horrible program. They offer nothing in regards to mental healthcare. Yet they are the only after hours emergency services offered. I have been calling for over a year and got nothing but disrespect, told to tell them what would be best in my time if crisis and hung up on when I am too aware of services they offer.”