Promises Brazos Valley

“I had an amazing experience at Promises. From Detox all the way threw residential. The staff was amazing. From the nurses, techs,and therapist. Lana was a fantastic therapist for me. Ryan and Krystal were amazing as well and helped me a whole lot. Also the other residents.”

“A friend of mine was discharged from this facility, and while I understand that patients are sometimes discharged, the way his discharge was handled was deeply concerning. He is from Houston and struggles with mental health challenges. He was discharged in College Station without a charged phone, without safe transportation, and without his family being properly notified. As a result, he was left to sleep on the streets while his family desperately searched for him and ultimately had to involve law enforcement to locate him. No family should have to experience the fear and uncertainty of not knowing where their loved one is, especially when that loved one is living with a mental illness. As a Black man in the midst of a mental health crisis, the involvement of law enforcement added another layer of fear and concern for his family’s safety and well-being. Regardless of his mental health condition, he deserved to be treated with dignity, compassion, and respect. The discharge process appeared to lack appropriate planning and consideration for his safety. In my opinion, the way this situation was handled was inhumane and unacceptable. I sincerely hope this facility reviews its discharge procedures to ensure that no other patient or family has to endure a similar experience. If I could give zero stars, I would.”

“This place is absolutely amazing. I came with a plan to detox from opiates for 5-7 days. Everyone here was extremely pleasant and helpful. Not a single person with an ugly attitude. Wish I could name all of you but unfortunately my memory is not that good. One person that really stood out to me was Suzanne. She was very patient. Very helpful. And very caring. Also my medical counselor. Forgot her name. Darn. She was also so nice. The ladies at the windows that hand out meds. The people at the circle desks. Yall are awesome. Thanks for helping me get cleaned, now I’ll do my part in staying. Wish I could give more details or do more on my part to show how gratifying this experience was. Thank you. 10/10 recommend.”

“One thing that stood out to me other than the great tech's and nurses to help me through every step of the way, was a lil sign by the cafeteria that said" Why give up everything, for one thing. When you can give up one thing, for everything". I read that before I ate breakfast lunch and dinner. The food was awesome too!!”