Progressive Psychological Healthcare

“My family has worked with Dr. Okolita-Krupa for years. She is compassionate and very thoughtful. She provides a welcoming and comfortable space to discuss personal matters and most importantly I consistently felt understood and heard. She is thorough in her work and explains the results of the evaluation very clearly. I have recommended many of my friends to see her when they were considering having their kids evaluated. All of my friends have been so pleased with her work too. The admin team is also very helpful and kind. I cannot recommend Dr. Okolita-Krupa enough”

“Doug Heffernan would have more expertise than these people do.”

“I spoke with Victoriya to inquire about insurance, who said I shouldn't have any responsibility due to my secondary insurance and the state writes it off. I explained my case may be different and that the state won't pay unless they take my secondary insurance, which they didn't. I was told to send copy of my insurance card and they can give an estimate before my first scheduled appointment. A week later and no response, I sent a follow-up e-mail. Two days later and still no response, I call to follow up. There did not appear to be any follow up regarding my insurance, although they did assure me they would personally write off what my primary insurance did not cover as they are not allowed to charge me due to specifics of my secondary insurance. I was told billing would call me back to answer my specific questions. Billing called and said I would be responsible for paying until my deductible was reached, but was unable to provide how much per session that would cost and just that it would probably take a few appointments to reach my deductible. They also told me I didn't have to pay right away and can slowly pay it, such as $25/week. However, when I looked over the consent form... I had to consent to “automatic credit card payments” that allowed them to charge me for anything I owed, including deductible, once they received notice from insurance what I owed. I called back to inquire about this as it was opposite from what I was told. The person answering the phones confirmed I would be automatically charged and wasn't sure why billing told me that. The consent also said I would be responsible for what my insurance didn't cover and I asked for written confirmation that what my primary insurance didn't cover after deductible would be waived. They told me they cannot provide that. I also told them I need to know specifically what payment would be for appointments prior to hitting my deductible, but they were unable to provide a dollar amount. I was told I can go to my first appointment and wait to see what the bill from insurance says. It was clear there was no follow up with my insurance to understand my out of pocket costs. After asking these questions, I was told me they just received notice the therapist I was set up to see tomorrow no longer had openings at my scheduled time. They did offer another therapist (and their therapist page did not list any of the specific skills or experience I needed), but I felt very uncomfortable working with this business if they cannot provide cost estimate of services, esp after they told me they would provide my out of pocket costs before my scheduled appointment 9 days prior. So I declined and will not be moving forward with any therapists at their practice.”

“I couldn’t be happier with my experience at Progressive Psychological Healthcare. I have been working with Dr. Tsaran for years. Her advice, coping skills, sharp intellect and kind words have helped me get through numerous life changing events in my personal and professional life. Her perspective and council have helped me stay on track with my personal and professional goals. I find scheduling and billing easy and never had any issues with either. Parking is plentiful and the location is easy to find. I have met other professionals in her practice and find them equally pleasant and knowledgeable. I highly recommend Progressive Psychological Healthcare. I find the experience indispensable to my self-improvement, overall health and well-being.”