Prime Psychiatry

“Melissa is amazing. I have such troubling experiences from past Psychiatrists so I was a little nervous about seeing a new one. She immediately made me feel so welcome and I am so grateful for her help. The whole team is responsive, tentative and actually care about their job. I feel very safe with her and am, for the first time, excited to start this journey.”

“NOT SAFE FOR THE NEURODIVERGENT! It is deeply troubling that a psychiatry practice rapidly expanding across Texas does not even consider neurodivergence to be a real disorder or disability. This mindset is in direct violation of the Patient’s Bill of Rights, as are several of the other discriminatory issues I experienced here. I had a wonderful experience over the last four months and was improving significantly with my treatment. Unfortunately, everything changed when Dr. Floreani left. The practitioner who replaced them has zero experience dealing with neurodivergence. Her lack of knowledge is so severe that she requires DEA drug screens for all neurodivergent patients on stimulants under the guise of ensuring we are not "manic." She completely dismissed my medical history, claiming that prior records, years of testing, and previous diagnoses were irrelevant. She believes the 20 minutes she spent with me makes her more credible than years of documented medical history. Even worse, she repeatedly triggered my Autistic/ADHD/AuDHD symptoms, provoking a severe meltdown and leaving me physically ill. My well-being was clearly not her priority. When my therapist tried contacting the office multiple times over a week to help, her calls went ignored. Furthermore, this clinician requested that my regular psychiatrist of over 10 years call her to discuss my treatment but learned today that more forms were needed—forms that were not provided. Ultimately, the office made it clear today that she had no interest in his professional background information anyway. Her mind was made up. Singling out neurodivergent patients with separate, harmful protocols is wrong. Mistaking neurodivergence for mania is a deeply harmful, outdated stereotype. For the head of the Austin office to lack this basic understanding is completely irresponsible. If you are Autistic, ADHD, or AuDHD, this is not the place for you. You will be singled out, misunderstood, and insulted.”

“Really frustrating experience. Scheduled an appt with Dr Floreani, was told everything was fine and then a couple days later was told she’d be “out” and had to reschedule with someone else and that it had to be telehealth. I preferred in person but okay I thought, maybe we will move to in person. Come time for my appt the day before a different provider name is showing in my reminder text. Weird I thought. So on the day of I click my telehealth appt and I’m waiting and waiting and 15-20 mins go by and I’m thinking okay something must be wrong so I called and they had sent me the wrong link. So I get the new link and it’s a third provider’s name I hadn’t seen before. She’s fine. Kind of cold. Interrupted me a lot. Something I don’t like about telehealth. Through the call I realize this provider is in Frisco, TX not Austin. I ask if she’ll need me to come in person since I am on an ADHD stimulant and she says yes occasionally she would and I said well that’s not going to be possible. I have twin newborns and can’t drive 5 hours to Frisco and 5 hours back occasionally just for this. And she insisted we continue the appt but at that point I knew this was not going to work and was really disheartened by the whole experience. So frustrating that none of this was communicated to me even though they knew I was on a stimulant from the paperwork I filled out prior. Not to mention the provider kept asking questions about my other drs like she didn’t have the sheet I filled out ahead of time. The whole appt felt rushed and we mostly just rehashed things I had already answered through forms ahead of time. Found out when I called the office after that Dr Floreani is not “out” she’s no longer with the practice and they don’t have a provider in Austin.”

“Dr Christina Floreani has been wonderful to work with. I feel like she truly listens to what I am explaining are my current issues and is helping me work towards finding sustainable solutions that will help me succeed. I have a complex medical history of many conditions that makes if fairly challenging. I also truly appreciate the office team who suggested her as a good fit for the concerns I have that I am striving to improve.”