Preferred Choice Healthcare-Shelby

“When I first started going here I thought it was great. Christine Helton helped me identify what the root cause of many of my problems is and came across as very caring and empathetic in the first few months. After awhile though it felt like they were getting tired of hearing me discuss the same problems over and over again. They cut a few of my sessions a bit short and seemed uninterested in talking, so I stopped going here. I tried some of the coping mechanisms she suggested but none of them ever worked, so I've been just working through my issues on my own. She did a better job than people at other clinics I've been to in the past but that's a low bar to clear. There were times where I felt like she would talk about her own problems for far too long, and in any other type of situation I wouldn't mind listening but this session is supposed to be about me, it's what I'm paying for, and I get sometimes you may use your own experiences to empathize with others to kinda show "hey I know what you're going through" but I got the feeling she would over do it at times to the point where I felt like I was her consular. Another thing I didn't like when I would see Christine Helton is she would occasionally ask me "So why haven't you killed yourself?" she would ask this question a fair bit (sometimes rephrased a bit) and I have heard other people use this question or similar ones to try and spin it into something motivational. Maybe that's what they were doing, idk. But for me personally that is a horrible question to ask me. I don't have a good answer or a good reason to not kill myself. Every second I'm alive is physically and emotionally painful, I'm disabled, my life is going nowhere, I have no friends, my family has hated me since I was born. I would be better off dead, but for whatever reason I have always clinged to this little strand of hope within me that things will one day get better, so I just endure and go on. When posed with a question like this all it does is give me suicidal thoughts and pushes me towards trying to justify killing myself (even if that's not the intention). It's incredibly harmful!”

“Christine Helton has made a habit of sharing confidential client info with other clients causing irreputable harm to them. Even after her admission of speaking to other clients regarding her first client & apologizing, in tears, she suggested to her boss that a severely depressed, PTSD client with multiple neurological issues no longer be seen at HER workplace as it made her uncomfortable to think that her faux pas would come to light & damage her reputation as a therapist....therefore, the higher ups, decided to cover up for Chrissy, dismiss the client with a hearty "good luck in finding another therapist".”

“Katherine Smith is a good therapist my daughter sees her. We like it here except today when we went for her therapy appointment I stayed in the car because my baby was asleep. My husband took my older daughter in for her appointment. Some strange guy kept pacing back and forth staring at me the whole time. He made me feel anxious and worried. I didn't know this man so I finally decided I'd go in luckily when I went in they were done with the therapy appointment. Hopefully this is addressed because it makes other people feel unsafe especially in the world we live in now.”

“Had seen someone there and was pleased with the what service I got there.”