PORT HEALTH | Washington Facility Based Crisis Program

“I would have to say that the staff was caring but not in tune to the overall picture of the facility or mental health of patients staying in such a small facility. The inside was very institution like. Wall outlets with no covers on them among other code violations. It seemed that they scrounged each meal from various retirement centers in the area. Half the meals were unbalanced and or not enough chicken to feed everyone. Chicken was primarily the meat source for lunch and dinner. The outside small courtyard is high walled, approximately 7or 8’ tall, and you cannot see out. It is not, by far, a pretty court yard. They are supposed to…take a walk with inmates… I mean patients everyday by the river close by but never do. While there, I worked very well with others and felt good but the walls were starting to close in on me. On day 5, I requested to check out. About the same time I had called the EPH main office to report the food situation and no walks. When checking out, I was bent over checking my gym bag of belongings. A woman approached me, standing over me, yelling repeatedly to leave, get out right now and announcing her title over and over. I did not even have a chance to ensure I had all my belongings. I also was not given the opportunity to get cleared by the Dr, as is required and is needed. I left and she locked the door behind me. I had to get an uber. I later discovered that I had not been given a bag full of vitamins of mine. The facility told me they would send someone to bring them to me. They never did. I had to get another uber and requested the police meet me there to retrieve my belongings, which they did. The policeman informed me that this was not the first time he had been called to EPH. Called out NOT because of a patient.”

“Wonderful staff..Diesha and Jerry were very accommodating to my boyfriends needs and anxiety!! He is alcoholic and heavy smoker...which is why i gave 2 stars...The "Smoke" free facility although good for some..but really bad for those that smoke... Made him and others feel as if they had to QUIT 2 addictions at 1 time!! Totally unacceptable!! The patch doesn't work for those addicted to cigarettes with High anxiety!! They need that nicotine to cope with the other addiction. I would suggest making a change so that your people can sit in the outside common area and smoke, read, enjoy the sunshine, whatever it takes to chill out. Some of the staff agreed 👍 Also unhaze your bedroom windows..why block out any means of outside views.? This was his 2nd rehab to this same facility in 15 yrs..the 1st was awesome and he went 8 yrs without a drink. This past visit was 3 hours!! He felt like he was in jail. Put some artwork on the walls, anything to make the rooms more happy and upbeat! Just being honest. Thank you staff for treating him like a human not an alcoholic!”

“Port health services in Washington NC is very un organized very unprofessional. Me being a mental patient myself have been scheduling appointments and have been off my psych meds. For the past 6 months. Everything I set an appointment they tell me my therapist is not in today. Or. We don't have you on our documents for today. I would not recommend this clinic to anybody.”

“Port Health of washington NC changed my sister's life! In addition to taking care of her and giving her a place to get off alcohol, they were instrumental in finding her treatment after detox. I'd like to thank the staff personally for all you do!!”