Ponessa Behavioral Health

“I attended the TW Ponessa day program, it wasn’t terrible other than a boy in the younger classroom getting locked in the “comfort room” which was a literal dungeon to us kids, you wouldn’t go there to take a break and to go there and be relaxed you would mainly be there for punishments, but the boy banged his head and face into the wall, he messed up his whole face, there was blood everywhere, the staff saw it going on and still decided to stand there and not do anything about it, they then had to call an ambulance to take the boy to the hospital. The day program rarely had drinks and sauces for the kids, you would get served cold chicken, and fries almost every day. The doctor that prescribed medications clearly was very unprofessional and did not care about our well being, tried to prescribe me unnecessary medications. Tried prescribing me medications that i did not need and that would make me sleep all day, my mom had to refuse every medication she offerd because it made no sense to put me on the medications she was trying to prescribe me, she once put me on a stimulated adhd medication, that caused me extreme anxiety and panic attacks, my mom had to get me off of the med safely, the doctor did not care what she put me though, because my mom refused to allow her to have any say in my medical needs they basically pushed me out of the program, recommending me to a different program because my mom would not allow them to prescribe me any new medications. They discharged me with no after care plan or anything set up. Also kids would always have vapes in the room, constantly trying to peer pressure you into vaping. The staff wouldnt do anything about it, nor did they ever search or even look, they never noticed.”

“Do not send your kids to the day program ! The day program is awful, they have a “Dr” who wants to prescribe and change meds that make no sense and get pissed when you call them out on it! My daughter was put on ADHD medication and she doesn’t have ADHD!! She shook uncontrollably for 3 days and had a severe panic attack from the med ! Then they tried to prescribe her seroquel for DAYTIME! That makes her sleep so that was DECLINED ! They constantly wanted to make changes to meds !! Finally I had enough and I told them the doctor was no longer allowed to have any medical say on medications that I would see my family doctor . Well they don’t like that, of course! I took her to my family doctor and got her on the correct meds and off all of the unnecessary medications they had her on !!! Parents need to seriously advocate for their children !!!! No one wants to walk around like a zombie on meds they don’t even need !!! They recommended a different program for her and discharged her with nothing set up and no after care plan !! Nothing was ready for her when she was discharged and they didn’t care what was going to happen ! They serve the kids disgusting food - mainly just cold chicken and a side ! Small, cold portions ! She wouldn’t even eat ! Which is horrible for a child on medications to not have food in her stomach all day ! Their “comfort room” is not comforting at all !!! It’s like a closet sized room with a mat on the floor ! How’s that comforting ?! Maybe paint something calming or cheerful on the walls and make it actually mentally comforting!! That’s what the room is for !”

“The nurse I just spoke to was no help at all and beyond clueless. I guess they just give anyone a just here and she kept saying idk I then asked for her supervisors number and she stated she doesn’t know Lisa her supervisor number but knows her extension is 4402. Sad part is this lady is a clueless nurse that was good for nothing but wasting my time today!!!”

“I have been seeing Mikaila for about a 1 1/2 now and she is awesome! And most definitely the best person I have ever meet in this office. From the beginning, she has been very friendly. understanding, kind, considerate and helpful as well as being very knowledgeable about her craft. I always enjoy meeting her and talking with her and staying on track with all her help. I cannot begin to thank her enough for all she has done for me. God bless her and keep her always. ❣️😊🙏”