Pivotal

“It's the 7th of May & I did my first intake 7 days ago, I don't meet with a therapist until the 29th. So I'm going to find another place perhaps covered bridge for mental health treatment. Pivotal is really pushing the IOP/drug treatment on me and I did IOP in 2020 I need to address the root which is my mental health not symptoms which is substance use/marijuana. I understand they have grant money that is specific on how it is distributed but I am not a good candidate for IOP I need to see a doctor a mental health professional.”

“I just don't feel comfortable there I just don't like the energy also I feel as though my information is confidential where I go now where is at pivotal I did not feel safe it's nothing personal against anybody in particular it's just an feeling I got.”

“Anyone that works here should be ashamed of themselves. These are terrible people who don't care, push damaging pharmaceutical drugs to no end. Do not go here it's really bad. They think you're making everything up. They don't do their jobs, won't answer phones or emails.”

“This has been a waste of time dealing with the lack of professionals at the Centerville location. I work at a job I don't get paid sick time. If I don't work,I don't get paid. I have told the people who I have spoken to at Centerville this! I asked my wife to call let the person I dealt with how she had no interest to help me. I gave testing documents that were never looked at. Michelle customer service was very rude to my wife. My wife asks me want to get a second opinion, which I left a message for Michelle in 2024 she says I didn't. Now they want to charge me moore money for the second opinion. My deductible started over in 2025. She argue with my wife " it's a training issue" my wife held her accountable for her lack of professionalism & interest in helping me. My wife has heard me say the person wasn't engaged, told me a different story I come back and says I don't know why your here I don't need to see you back. She told me she was waiting for documents from my PCP so she could adjust my medicine. My wife left a message for Skyler never called her back. When my wife told her no one ever cared about helping me. In our generation of working this would be unacceptable. She raised her voice & said my age has nothing to do with it. Michelle is so far removed from reality she thinks wasting my time and money is acceptable and I should come back again. That my wife doesn't have a right to say I don't want to pay more money. My wife has heard me say These people can't do the job they are hired to do. Are not the people for me. I was willing to get a second opinion not paying for the 4th time for no service. Typing on a computer and not even engaging with me. I sign papers for my wife to call. This Michelle person won't take what she says. This is a waste of time. United States has the most expensive health care and worst performaning. Pivotal NP& Michelle in customer service is a great example of that!”