Pine Rest Portage Clinic

“Wonderful Staff. So caring! So helpful! Need a smile? They'll pass along one of theirs as soon as you walk in. :) I'm so happy a mutual friend recommended and referred Hilary to us. My 13 year old really enjoys seeing her. She doesn't like having to wake up early for things when school isn't in session. But you won't hear a complaint if she's rising early for an appt. to see Hilary. Thank you ALL for everything you do, Daily, for every person who walks through them doors.”

“I've enjoyed my counciling here very professional staff. Girls up front are very nice. I like how quickly they get to me on the phone. That can agitate people. Justin Hutchenson has helped me decompress alot of stress in my life dealing with multiple deaths in my family and my own health tragedy. May God richly bless him for that and all your staff as we continue on this journey together.”

“The therapist my daughter saw at the Portage location was wonderful. Billing was always an issue - they would say we owed money, so we would pay it, then they could contact us and process a refund because we "overpaid". Otherwise, we were very pleased. However I have been trying to reach them for a week now. Website says they are available 24/7 - however I have called EVERY number on their website repeatedly, as well as the number the "owner" provided in these comments, and there is never an answer or option to leave a message. I also submitted an appointment request form through their website and have not received a response. Not sure what is going on here. UPDATE: apparently this is a cell phone issue - NOT pine rest. Despite using my phone daily and having no issues making calls, for whatever reason, I had to put my cell phone on then off airplane mode and suddenly I was able to make calls to them. Updated my review to correct for this.”

“They have cancelled my appointment twice now, calling me at 5pm when they were leaving so I could not call back to talk the night before my appointment. I now have a new appointment and they told me they would refill my prescription, but it has been two days now and I am out of meds and still no prescription in my pharmacy. The staff is nice and I know they’re not doing anything with malicious intent, but it’s very frustrating to pay so much money to be put on the back burner.”