Phoenix Rising Behavioral Healthcare & Recovery Inc.

“Been going to therapy for about 10 years now. This is the only place that won't put my diagnosis (ADHD) in...even tho I've had it everywhere else I've gone. Instead I have GAD, and two other disorders I think there defiance disorders...even tho I'm a adult and those are disorders they give to children to I guess put labels on them. They have not once texted me to remind me of my appointments, pretty sure they text my dad still even tho I've changed all my paperwork after I turned 18 last year. Ms.Haymaker seems nice, but some things I don't like about her. She gave me a med that was for lowerin blood pressure because it was supposed to help me fall asleep....than I had to call off the next day... because of that med....and apparently the desk people, never told her about the voicemail that was left. I had requested a ESA paper for a dog, apparently it was picked up but I never got it. It's been a mixed experience here. I want to leave but don't know where to go.”

“Same issue once again. I will be 3 days without my meds again! 12 hours they knew I needed refills and they won't send it over. They don't care about you here. They have made me feel like I don't matter at all! It's not right. The counselor in supposed to see, won't sign off on my meds and I don't know why. I'm tired of being patient and kind to people who have shown me that I mean nothing to them. I'm reporting them. Don't waste your time coming here. They only care about a check. Not their patients.”

“Zero stars but it wouldnt allow me to do so. I've been a client with them for most of the year. They did very little to include me as a client ..never called to see if I was interested in groups or activities etc. The CM and I would literally meet just to go over ssi/ssdi type shit. You can infer for the behind the scenes I'm sure. The reason they closed my charts because of 2 no shows. They did such a "great job" at making the client feel special. I had became homeless and they were the next agency to "offer assistance" the staff is very argumentative over the phone just because they have access to your information type of deal. They steer the conversations to make it seem like you are the issue or in the wrong just because your covering your boundaries as a client. The posters in the waiting room are very outdated, any type of counseling I've had in the past I would bring up too see if they the staff was educated in what ME the CLIENT DOES OR DOES NOT CONSENT TOO before proceeding with ANY treaties. literally have your ethics committee and legal team investigate this place. The woman said she did not know how to help me over the phone.”

“Checking in for an appointment and was told I had a balance. Upon asking why, I was told two of my co-pays were unpaid. I had already paid all of my co-pays. Was later told the implausible story that it was a "glitch" and that the cash hadn't "posted". This explanation raises more questions than it answers in my opinion. How exactly does it take cash 2 and 3 weeks to post? I'm not sure this is how an ethical business operates. Luckily I had demanded cash receipts. I urge you to get a receipt if you go here, and be sure to keep all of them, and know what they are billing you for to avoid double-billing. This incident caused us to decide to end services with this organization at a time of great turmoil in our lives due to tasking us to resolve their situation and creating a complete lack of trust.”