Penn State Health Psychiatry and Behavioral Health - Northeast Drive

“I’ve been a patient at Penn State Psych for the last 9 years. Since covid, I’ve had nothing but issues with my appointments, medication, and providers. Penn State is a teaching hospital/company and while I can respect that I don’t like having my provider changed every couple of months. There has always been a problem with refilling medication and waiting to be seen in the lobby anywhere from 30 to 40 minutes past your appointment time. This last time, my appointment had been rescheduled 3 times. When my appointment was cancelled for the last time, I was met with condescension and attitude and not being able to take responsibility for her staffs actions AND mistakes. How can it be that the manager had “no idea” this was happening until I called her. Your the manager. I feel like my time with Penn State has been a waste of time, money, energy and resources. If you prefer a psychiatric office that prioritizes shoving pills in your face rather than getting to the root of the problem this is the place for you”

“This is my first time with Penn State Hershey psychiatry, and I had a very poor experience here. Only had to switch here because I lost my IOP psychiatry due to insurance, but will be looking elsewhere. Was not a fan of the provider I had, didn’t feel that she really understood me and my conditions, and every visit I saw a new attending, which became very frustrating. In my time here, not much progress was made, and just felt very frustrated each time I visited. Also had an awful time getting a referral from here to a new place, called and left many voice mails and never got a call back. When I finally reached someone after weeks, I was told the provider had a referral and just never sent it out, poor communication, and lots of wasted time here. Definitely should’ve listened to the reviews for a place under 3 starts.”

“yea this place is just plainly bad and probably negligent the majority of the time. i know two patients who tried this place as it’s easy to get into (because its residents) and they ended up passing. the resident says it happens all the time. okayyy sure, that’s totally normal? not in any legit practice i’ve been to”

“The doctors went months without properly addressing concerns and now they decide to address it, which means just starting out on a 10 month wait list. Should have already been on that wait list months ago but instead of addressing concerns I was told to spank my child. The office also sent paperwork for a deceased parent to fill out because no one bothered to look at the file.”