Penn Highlands Family Medicine - St. Marys

“As far as my personal interaction with Dr O'Neill she was very respectful and very nice. Unfortunately, I just received the call today from their office stating that in their attempts to get a hold of me which would have been three times they have to discharge me as a patient. First of all, never received any notifications about appointments. Never received any phone call. I take care of a 93-year-old woman and I struggle with vertigo. And I thought it first I made the mistake. I did not. I respectfully tried to explain to them that this is a misunderstanding and a mistake. Unfortunately, Dr O'Neil was rude and extremely disrespectful I had no opportunity to disagree nor to talk with anybody to explain my situation. For whatever it's worth, I would not recommend that you visit this practice. It is disrespectful it is rude and I know I have no recourse but at least this review will stand. There used to be compassion and empathy in the medical field. Obviously Dr Samantha O'Neill does not have either. Unfortunately, there is nowhere else to go. I'm still a bit shook up by it and unfortunately it's caused a lot of stress. Their office didn't want to hear any explanation. In finishing I can understand if somebody is totally disrespectful and arrogant. That was not my case. The only thing I can tell you again please don't go to this practice. And I'll put my whole reputation on this post”

“This is the worst service we have ever received! The facility has a lot of PAs and they really do not have the experience needed to service their members. For example, Alicia Wurm ignored my husband symptoms, did not prescribe the right medication and did not explain his medical condition to him. This is very negligent and borders on malpractice. If you’re going to have PAs, that’s fine, but make sure they know what they’re doing not like Alicia. Would an MD send a member home with a 200 level blood sugar count with no instruction?and then prescribe a machine which they don’t even explain? Or an MD go over foods? I think so.”

“Western medicine is a joke and so is penn highlands. What's a real doctor? I don't know because none exist anymore. 🤣”