Penn Behavioral Health

“As a mental health professional in the role of certified peer specialist myself I am warning my peers to research medical professionals for treatment. My health both physical and mental has declined over the past few years. During the rapid decline the medical practicioners has repeatedly contributed to preexisting conditions especially trauma. I have multiple documented conditions and identified a need to establish a team of medical professionals to assist with regaining a appropriate quality of life. CBH connected me with these practicioners as I am suffering from multiple comorbid conditions that worsen each other and mimic other conditions. Hyperthyroidism, fibromyalgia, menapausal, nerve damage, reducolopathy, CPTSD, bipolar disorder 1, autism. It took everything in me to present to an intake appointment. ”please excuse me I am suffering in pain and afraid of medical practicioners. I was prescribed a medication that caused me to fracture bones and now I don't feel safe with doctors, I don't trust you" is literally what was said during the initial meeting. I was seen/traumatized 7/20/2026 by Penn psych. The progress notes weren't available to review in my chart for 4 days. Upon reviewing the notes I was appalled and sickened by how so many stigmas I work hard to combat were perpetuated within them. Penn psychiatry is dangerous. The notes contained multiple untrue statements, things I never said were in quotations and I was described as a hostile drug seeking individual who has no verified health conditions. The anxiety increasd and with the way my needs were unheard and unaddressed I felt discouraged and again let down by the health system. I left the office with no way home as I explained to the staff I had to hop the turnstile to even get to the appointment. I was in excruciating pain, nervous and afraid leaving an appointment that was traumatic in an area of the city I am unfamiliar with. They neglected to establish a connection between the symptoms of my documented (by medical professionals) conditions being heightened/increased due to the stress of trying to receive treatment being visible. The use of the words "hostile, aggressive and angry" is proof of the limitation and ability to properly assess the needs of individuals with dual diagnosis. My attempt to establish care with this practice caused my symptoms to worsen and I've had to be seen numerous times in hospitals (including CRC) from 7/22-24/2026 unable to function. Do NOT trust this practice... Seek professional help elsewhere.”

“If I hadn't been an established patient from years ago, I doubt I would've gotten an appointment. Their call system is a mess and is always overloaded. If you want to use their buggy online portal, you literally cannot select providers from Penn Behavioral to schedule...this is unique to them--other providers can be scheduled through the portal. All you can do is send messages with a very low character limit and even then it can take providers up to a week to get back to you. The providers are fine, but when psychotherapy is determined to be a necessary option, they can't get you in to see any Penn therapists. The spots are almost non-existent. I know the healthcare system in our country is garbage and doctors are usually doing their best, but the whole practice is poorly managed and administrated even when taking that into consideration. I ended up finding some small therapy practice in South Philly they took insurance and the difference was like night and day.”

“Leaving a good review because the bad ones are outdated/don't make sense to me tbh! I've been to manyyyy prescribers/outpatient facilities and this is for sure one of my best experiences with Med management. Extremely patient and committed to my care. (': ”

“DO NOT DO IT TO YOURSELF. After reading all the bad reviews I still tried scheduling an appointment with Penn because i go to penn for everything else I didn't want to switch up. I couldn't even make it past reception as every other comment said the building apparently was on break but the receptionist that was left to answer the phone is clueless. I just called to see if this was an adult practice only or if they accepted kids also. She goes ummmmm im not quite sure I asked well have you ever seen any kids same answer im not quite sure, then I asked well did i call the correct department thinking maybe i got a different part of the building she proceeds to say this is psychiatric, so i ask well mam is that not part of your job to have that knowledge? She kept pushing for me to call back after break hours i guess so someone else can pick up. I totally get ok u just have to get past reception or front desk whatever you want to call it, because the actual doctors may be good but for new patients how are we supposed to get to the doctors if we cant even get answers that the regular patients know already if we cant even get past reception?.”