Pathways - Summar Office

“I love Megan (Summar Drive) and Janet (North Jackson). Janet listens well and is very kind and knowledgeable. Megan knew exactly what medicine I needed to help with my depression. Still working on finding a good anxiety med, but that’s ok. I’m still newish and working it out. The only reason I gave 4 stars is because it’s really hard to call and get an answer at the Summar Drive office. They really need more receptionists or someone who JUST answers the phone while the other receptionists check people in. That said, the North office is amazing at answering the phone and only has one receptionist.”

“This would probably be my go to place any time I'm suicidal again. Its amazing. You see a doctor daily and the environment is amazing. You can watch tv,or play board games or cards all day. You can literally sit on a phone call with someone all day,as long as you want. You can be in your room too all you want and relax,sleep more of you want. Food is amazing,and they make sure you're full. I went when there wasn't alot of people so they were constantly giving us seconds. Staff is sweet and chill. You can color or draw all day if you want. Sadly the showers were like luke warm or cold. But you can shower any time and as many times as you like. It felt like home. You can even wear your own clothes there and make sure to bring an abundance of clothing to wear and be washed daily. You can see a psychiatrist and doctor and all daily and i felt like they really listened and cared how i felt and helped me pave a way to success. And if i needed a med to try out it was easy to get approved for,such as an inhaler for my asthma or something to help me sleep better. Just tell them and they will try it out for you that night or the next. They also have coffee,which may appeal to others but not me,i dislike coffee. You do have to be in your rooms by ten pm i believe,but you don't have to be asleep,just in your room.”

“There are many things I could say negatively about this place, but their communication and lack of professionalism is the absolute biggest issue they have. I am on a medicine that cause withdrawal if not taken, and have many health issues like epilepsy and POTS which can interact with withdrawals and medications in general. They’ve continually scheduled my med appointments past my next refill date and to top it off they will not answer the phone, return voicemails, or even answer the pharmacy. While you’re withdrawing and finally get in touch with them (if you do) they get an attitude because you’ve been leaving voicemails for days. I’ve waited way too long for refills for the last few months and I’m officially done coming here after them letting me withdrawal for the second time. I’ve never experienced anything like this ANYWHERE ELSE. Stay away!!!”

“Sometimes the appointment desk has a habit of ghosting you on the day of your appointment. I've had mental health episodes because no one wanted to answer the phones. Please go somewhere else, even if it means going to Memphis or Nashville.”