Pathways - Obion County Office

“I've had nothing but good experience with these people Andrew is amazing at listening and checking on you if he hasn't heard from you or if there's something going on he doesn't hesitate to let you know or check on you and just let you know that they're there for you. Carolyn is understanding but a bit stricter I believe she kind of can come off intimidating but she means well and she does care. And all the people at the front at the reception desk have always been so good working with me about getting appointments and those kind of things. I would say to the people that are giving bad reviews maybe you should give it another chance or maybe go somewhere else trying to find drugs because they're not going to give drugs that's not what they're for they're there to give you treatment and to help you and I'm not trying to offend anybody I'm just saying that this place is good for what it is and it has helped me and my son.”

“Horrible, hostile experience! Speaking with Dr. Patel felt like an interrogation. The office staff is as impatient as they are incompetent. I came here to get help and it's been a senseless struggle. They screw up on every concieveable level. I feel WORSE for having tried them and I haven't even been there three times yet. Should be SUED FOR NEGILENCE. NOTE: I see the clinic has replied to my review, requesting I contact them via phone to "turn (my) exprience around." I refuse. There were already plenty of chances for that yet I was still treated with hostility. The staff failed to live up to their own Code of Conduct as detailed on the Pathways website. As a patient I was not treated with dignity nor respect, but impatience and annoyance. I also took some time to look up Dr. Patel in particular and he has numerous extremely negative reviews. Others have had the same experience I have. The man works with people who have mental health issues but he speaks to them as if he was a harsh military commander condescending his subordinates. He should have his LICENSE REVOKED. FURTHER UPDATE: After an experience that landed me in the hospital due to extreme stress, I was set up with an appointment to teleconference with a psychiatrist by the Pathways Jackson location. The appointment was to take place at the Obion clinic. Not only did Amerigroup NOT send a taxi to take me there, despite having a confirmation number for the reservation, and not only did they not even bother calling to explain why, but it would seem the Obion office had some undisclosed problem with my session. I received a call from the Jackson office that only confused matters even more. I still don't even know what went wrong. Finally, I did speak with someone via teleconference. I was in the session for an hour before I learned something... I was NOT SPEAKING WITH A PSYCHIATRIST AS I HAD BEEN TOLD I WOULD. This last session confirmed everything I previously said. Pathways didn't just screw up as a single location, it screwed up as an organization at large. I understand people make mistakes, but that is no excuse. This was a lack of competence, a lack of compassion, and a lack of responsibility. Every single step of the way, Pathways has been absolutely shameful in their handling of my mental health issues. I am not warning people from receiving their service - I am encouraging people to speak up and make Pathways take responsbility for their standing in the community, and for their position as providers of mental health services. Otherwise people may suffer in silence because they feel they cannot trust the medical professionals they are supposed to turn to in times of crisis.”

“Just rude with no understanding. Was told over video chat to speak up. When I did I was told I was yelling. I asked to speak to someone else and that never happened. No patience at all. If I have problems I most definitely do not need to talk to staff that has a chip on their shoulder because they hate their job”

“Never got to actually see anyone because they rescheduled me twice for my initial appointment. Behavioral health is apparently not very important to them.”