Ozark Guidance

“If I could rate this place less than a one star I would. The school based therapists and behavioral health therapists I have dealt with have been amazing! The clinical office however is a joke. It is beyond laughable. They don't answer calls, they only return them, they don't work with the inpatient hospital they refer your child too and require new intakes when they have failed to make proper assessments which is probably one reason my son ended up inpatient, because when I was leaving messages about adverse reactions I wasn't listened too. Never met the "doctor" in person. It has always been telehealth and that has always been strange to me but I figure it's the changing face of mental health. We complained of physical reactions to one med and wasn't listened too, then complained of mental reactions and ignored until my second grader started saying things like he wanted to literally play in traffic, now when I ask about refills from his newly adjusted meds from inpatient I'm told it's been too long now he needs an intake to be assessed. Insurance scamers it sounds like they just want to charge some more to our insurance and get more hours billed while they sit behind a camera and nod a bunch. How does this doctor evaluate my child properly if he can't see him stim and fidget because the camera shows faces and that's it? Observation is obscured in telehealth, it should be used for established care not intakes.”

“I went here as a child, had an awful therapist who only made problems worse, and then lied to have me locked up in their mental ward for an additional two months after my 10 month stay. The lockdown side of the complex injected me with chemicals every time I got angry, locking me in a brick room and metal door. I felt very mistreated there. Its now 20 years later and I still have extreme reactions to remembering what they did to me in this place. The non-lockdown part, was relatively fine, bad therapist though who came into the class room and touched every male kid on the shoulders constantly was really annoying. Good thing they had ONE therapist there that actually got me and helped me which helped me get out of the place once and for all. I hope she found a better place to work that doesn't mistreat their patients.”

“This has been the worst place I have ever and I do mean ever gone to they lie about your child and when they get to ever transition back to their school they start lying to schools and stuff and to your parents and all kinds of things saying that you've done bad so that you don't get to go back so they can start making more money and it takes a very very very very very very very very very very very long time to actually transition the building is falling apart and I do not think it would pass any kind of safety check I do not recommend anyone going here they need to go out of business the people they hire are there just because they have nowhere else to work and they treat everyone like crap and the therapist their help you occasionally but sometimes make it worse”

“I have gone to Ozark Guidance for about 10 years now I started going to the one in Bentonville and I give them a 3 to 4 stars because they have been very patient with me and trying to get a good therapist and a good psychiatrist and they have everything is excellent. I don’t know what I would do without them.”