Outpatient Behavioral Health | University of Michigan Health-Sparrow

“While here 2 times for an extended stay I was not impressed with the level of care here. The nurses and staff are not accommodating to patients for example: always on theirs phones, make it feel like an inconvenience to ask them for help with basic needs, too many staff members doing an individual's care, and the doctors forced me against my will to take medication that gives me many side effects. I was not heard as a patient and felt not validated in my choices and feelings. The doctor's team would smile and snicker with their faces when I was trying to express my concerns. This is unexceptal behavior in Healthcare especially because I know how to act for I work in healthcare myself.”

“I attended the Partial Hospitalization Program at U of M Sparrow on advice of my primary care provider. My anxiety was completely out of control and I was spiraling. The first couple of days were tough. I sat through group therapy and wasn't sure that I should be there. My problems seemed minor compared to others. On day three, I realized I was exactly where I needed to be. I learned skills to deal with my stress. The staff was very supportive. The Psychiatrist was able to get find a very helpful combination of medications. I feel so much better and am so happy to have attended the program. I haven't had a panic attack in over two months! Many thanks to Lisa, Ashlie, Erica, Madison and Dr. Malik.”

“Last week on May 9, 2023 my son was released from the clinic. When he came out he had a pair of shower shoes on his feet. I asked him where were his gym shoes (A brand new pair), that he wore when he was admitted. He said they told him they had misplaced them, along with two Vape Cartridges. However in checking his bag his other property was there. I really don't believe the property was misplaced. I think they have a thief working at the clinic, that's what I think. When you confiscate a patients personal property you are accountable for securing that property and returning it to the patient at the time of their discharge. There's no excuse what so ever for this to have happened. Maybe the clinic should look at how it processes and secures patients property. Patients expect to be cared for, not ripped off.”

“I really am in a personal struggle on whether to write this review. I don't want to convince anyone not to seek help there but they have some issues that they might not even be aware of. I was in the Partial Hospitalization Program by choice because I have been having a very hard time with my mental health for a while. Overall I feel better about my life and health after the program even though I only attended half before quitting it. The major issues I have with the program is they don't practice what they preach. They tell you to make clear realistic boundaries and to communicate them to the other party. They tell you to take the time to process your thoughts and how you want to communicate them before you respond. They tell you that if you are alway judging others you will always judge yourself and therefore won't be happy. That's all great advice but how come it doesn't apply to the therapists or psychologiclsts their? The notes on my file had things written that were judgements about me. Some of them were insecurities I already had. So to see it written out by a professional was not helpful. So of them were inaccurate in my opinion but were at least debatable. There was one thing put in the notes that really pissed me off. I was very clear about the reasons for moving to Michigan and the importance that Thanksgiving 2019 played in my life. In the notes it said I moved to Michigan because marijuana was legal here. That's a complete fabrication that you put those words in my mouth. You specifically asked it 2 times and I explain both times that wasn't the case. Then you made the statement "Its legal here so why not" I just said shook my head because that was now the third time you stated that so obviously it's what you wanted to believe. If someone said I moved to Colorado in 2015 because marijuana was legal they would be at least 60% correct. It played less than a 1% role in my decision to move here. I don't care that they think I am a pothead. That's not what bothers me. It's that there was zero mention of the actual reason or of Thanksgiving 2019. Which is a pivotal day in the course of my life the last 5 years. I was upset about all of these notes but didn't know how to tackle the subject of telling them without telling them I got the information from my clinical notes. My worry was that by telling them that they would censor their notes or I would censor what I say even more because I am afraid of being judged. I was working through how to tell them that and hadn't come up with a complete answer yet. They have you fill out an intake form everyday about how your feeling. I wasn't feeling great but I stated how proud of myself I was for still showing up to learn. I also stated very directly in the doctor's notes section. That today was not a great day to talk about anything. That I had created some extra tall walls over the weekend and I needed some time to bring them back down to figure out what I want to say. Less than 30 minutes later I was getting called out of class to talk about it. I was angry that I wasn't listening to. You tell us to make realistic boundaries and take time to process stuff. That's exactly what I did and you took a gaint dump on them. You literally stomped them into the curb with your foot.”