OSF Saint Katharine - Behavioral Health

“I wish there was an option for 0 stars because thats what I would pick. It took me over a month to get in and when I went to my appointment the only question she had asked was "what brings me in". She didn't ask any questions or concerns on why I was there or go into the the visit. Just to adjust a medication I have already been on for years to take half in am and half in pm. There were no options. No follow up. No concern. This made nothing but my situation worse by not doing anything for the reason I came. I highly suggest finding another Dr. This will be a regret if you choose to go. Good luck everyone!”

“My mom passed from cancer I admitted my self to rest they were very helpful thanks to all staff members I love you all”

“As a new out patient of Marcia Smith, it seems like anytime I need refills I have to bend over backwards to get them. Nobody EVER answers the phone so you are left to leave a voicemail that takes usually days for them to get back to you. I’ve never experienced anything like this at previous places. They will let you go without medications knowing it will make you sick or more anxious. This would have never happened at any of my other psychiatrist offices.”

“I called yesterday at 4:30 PM. No one answered. Has been over 37 hours no one returned my voicemail. And their online system says someone will respond within an hour. 48 hours later still no response. Clearly don’t care about their patients, too lazy to their jobs or maybe they’re simply incompetent.”