OSF Saint Francis - Behavioral & Mental Health

“My turn to review… I get to do two as I’ve actually been through this program 3 times… one successfully 5 years ago and was way better. The second time 4 months ago I had to stop the program early due to audiology appointments and dealing with vertigo. Which means a few times I had to step out to make appointments calls or respond to my chart. Which was in advance, made aware that I was struggling with hearing issues and ringing and dizziness that was spiraling my panic attacks. They held all of that against me when I came back 4 months later for a fresh start and threatened to discharge me the first day for any future phone use.How encouraging. I also had one food delivery that went to the wrong desk… and this is the welcoming chat I got my first hour there in the program. Let’s not forget Bonnie starting me on EMDR and not keeping consistent appointments then leaving the practice.”

“Laura Stone at OSF Behavioral & Mental Health has been my guiding therapist for almost a year. She is incredible! Her listening and coaching skills are first class, I feel lucky to have her and the support team help. The intake team are responsive to scheduling needs and not once have I had to wait. Laura Stone I greatly recommend. OSF is lucky to have her. She is a “A” player. Thanks!”

“They are not proactive at all when it comes to helping you with appointments. Their 15 minutes late policy is horrible and should be flexible as it's a place for mental health. I mean the therapist has an hour block scheduled for you and if you are 20 minutes late and are just having a hard time in life they just won't see you and will cancel your appointment. What does the therapist do for that hour? Just not happy with this place at all...”

“The counselor here, Laura Stone was very amazing when I first started coming to see her in the Spring of 2023. I had my last appointment a few weeks ago. I realized I would not be coming back after my last appointment with her. After refusing multiple times to do this partial hospitalization program that they have and telling her multiple times, I flat out do NOT have a schedule that allows for that as a single mother with two young kids, when it was brought up the 3rd or 4th time to me and refusing and telling her this is NOT an option and to please STOP bringing it up, she asked what I want from counseling with her and if these sessions are helping. At the worst time in my life, coming down on me this way was inappropriate. Thank you for adding to trauma at the end of this journey by taking away what I thought was my safe space. I needed a safe place to vent and someone to turn to when things get harder. A COUNSELOR. Not her snapping at me the way she did. My last visit was a video visit over mychart. If anyone on the osf team has access to watch it, feel free. This SHOULD be viewed by SOMEONE.”