Open Door Care Network - Port Chester

“The Family tree program has been a tremendous help to my growth, Denise and Christina my ladies, have worked with me, been so patient, and kind. I have been in the program since 16 and I’m 20 now, I can say I have many tools, I have a great support, and I’ve overcame so much with the help of my ladies. Thank you.”

“My experience during this visit was very disappointing. I came in seeking answers about the pain I have been experiencing and hoping to understand the underlying cause of my condition. Unfortunately, I felt there was little effort made to properly evaluate or investigate what might be causing my symptoms. The appointment felt rushed and focused primarily on prescribing medication, without offering a physical examination or discussing diagnostic testing that could help identify the source of the pain. As a patient, I expected a more thorough assessment and a stronger effort to address the root cause rather than only the symptoms. I also hope that the level of care I received was not influenced by my uninsured status. Regardless of insurance coverage, every patient deserves to be treated with professionalism, respect, and equal attention, especially when they are still responsible for paying for the care they receive. Additionally, I found the overall staff interaction to be unwelcoming and unnecessarily harsh, which added to an already frustrating experience. Patients should feel heard, respected, and cared for—not rushed or dismissed. I hope this feedback is taken seriously so that future patients can have a better experience.”

“Cancelled my appointment with no advance notice. At 10:02am they left me a voicemail saying ONLY TO CALL BACK TO CANCEL OR CHANGE. 30 minutes later, I got a text from the office that if I didn't call back by 1pm, they would cancel my appointment (2 days from now). I missed the text. I waited weeks. Not only that, they scheduled with the wrong doctor. I will be taking my money elsewhere. Useless.”

“Very bad experience at Port Chester Open Door Dental. I went in for a simple cleaning and the dentist broke my tooth during the procedure. She left me in severe pain, and when I asked for help, they told me there were no appointments for a month. I've been in pain for over two weeks and they still don't care. Even the emergency walk-in makes you wait for hours with no help. I would not recommend this place to anyone, not even for a basic cleaning. The care here is extremely unprofessional and unacceptable.😢”