Omni Community Health (formerly LifeCare Family Services)

“Felt attacked for trying to schedule an appointment. I understand it's a stressful time, but to get hostile for no apparent reason is making it hard for me to want to visit or try to get help through this business. I was transferred to a line that wasn't answered, and had a full mailbox. No big deal, I'll call later to try and get an appointment set up. Well, called about an hour later, and was put on with a someone who didn't want to hear it. I tried to explain that I called earlier to no answer, I wasn't trying to be rude but I guess they didn't take what I was saying very well. "I don't know what to tell you sir, I've called back all 24 calls that were missed, and I don't see you", in a quite rude response with scoffing or frustrated laughter. Again, I understand it's a stressful time, and health care work isn't easy by any means, but I don't think it's appropriate to have this attitude towards people looking for help. I may be taking it too hard, but really off putting and not sure if I want to go any further if this is I should expect with trying to seek help with this business. Sorry”

“Polite staff, easy to schedule appointments, caring & empathetic provider. Timothy Moss = A+. We are moving interstate and I'll miss them. Well ran establishment all around. They have several locations for convenience also. Franklin office is a convenient location with ample parking.”

“Have had an unresolved issue that I have been trying to resolve since (July? June?) a while now. Any contact number or extension I have received will either not pick up, or their inbox is full from not answering other calls. It has caused me to have to quit therapy and medication cold turkey. The therapist and psychiatrist I was seeing were absolutely awesome! Would give 5 stars if it weren’t for having to handle the sudden lack of care.”

“Went here with my daughter for counseling. Daughter comes home 2nd or 3rd visit in and tells me her counselor is going to make an appointment to give her pills to make her feel better. We specifically said NO MEDS because although we are not against meds, right now we feel like the issues are not best served by meds but by someone (not family) to learn to like herself. Councelor PUSHES AND PUSHES to make "intake" says it just to get in her in the program. Wont stop pushing this point until the appointment is made. Take our son in who does take meds, and actually needs meds to see a virtual doctor. Realized the "intake" was to put kids on meds. Was told have to come back in a week to pick up the meds. Now due to work schedules no one has the time to take 2-3 hours to take a kid to the appointment, then another hour a half a week later to go back and pic up the meds. People want to rage and rage about rampant drug abuse, but places that our kids are supposed to trust want to push pills.Like paid drug dealers. I mean I don't get it - we took her there for therapy to build her self confidence and assist to learn to liking herself now all we have a child telling us how badly she needs pills. Not cool. Call to stop services - secretarial staff says it was XXXX who made the appointment for meds. Of course it was because the darn counselor wouldn't stop pushing it. When a kid comes home telling you they won't be ok with a pill something is seriously wrong. This was the Memphis office by the way. I am searching for a new therapist - one who will listen to what we have to say when we explain what we see at home and respect our wishes that we would like to remain med free. And NOT push us to make an appointment we aren't ok with. And our son? We made the decision to make a 90 mile commute to a far superior service provider.”