Odyssey Family Counseling Center

“I'm giving this experience for my son a two because of the phenomenal job my son's therapist, Ms. Janie does with my son! Ok, from the start, My son was assigned to Mr. Ralph O, whom I'm not sure is a Psychiatrist or not! I heard he was a Nurse Practitioner! He was horrible to say the least! I explained to him that my son was diagnosed by two DOCTORS of Psychiatry, prior my son coming to him and the medication he's taken works! So, Mr. Ralph O decided to put my son on another medication which made him sleep more than half a year in school! I thought it just needed to get into his system! Not!! By the time we went back for my son's appointment he was in jeopardy of failing and HE WAS HEARING VOICES! He promptly prescribed the medicine I ask for in the beginning! The last appointment we had I was explaining why my son needs to have a whole pill at 11:00am so, it would last when he gets home to do his homework! Besides, our Pharmacist said, Mr. Ralph O didn't know what he was doing because Medicaid doesn't cover 1/2 of pill medication.. 🤔 We definitely bumped heads that day! Lastly, I spoke with the Supervisor who just listened.. Ok, now I needed an SSA form filled out for my son! The Supervisor insists that Mr. Ralph O. fills it out instead of his therapist! Mr. O doesn't know my son but his therapist does! I have Stage 3a Chronic Kidney Disease, Sjogren's Syndrome and Degenerative Disk Disease and this Supervisor doesn't want to comply because I said I was sending my son to another Psychiatrist!! This causes alot of stress for me! Sometimes, your own people are the worst to work with and give power to!!! If she Supervising Odyssey, I would recommend you go somewhere else!! I'm sending my son to Avant Psychiatry where they are organized and really care about there patients needs instead of there ego!! Thank you for reading my review!! I hope this helps in choosing a therapist for yourself or your child!! Peace and blessings”

“Good Evening, First and foremost I would to share my wonderful experience with the Odyssey Family Center. I have been attending the family center since January 2024. I have to say that my Therapist Ms. Lena is a Phenomenal Person/Therapist. She has such a great personality and inspiring spirit that I can be myself with her. I look forward to my therapy sessions. Ms. Lena provides me with exercise tools that is of great usages towards one’s life. I recommend everyone to her. Allow me to acknowledge the Director for his role as a great leader. I want to say that the staff members that work at the front desk is absolutely fantastic and loving. I’m so grateful that I God bless me with a great family center to attend too on a constant basis. Thank you. Respectfully Submitted, Mr. Johnny Coleson”

“I was referred to this place by a friend. The initial meeting was great, I called and scheduled And appointment for a two hour intake session. I dnr remember the lady's name who did the intake session but she was amazing, with she could have been my therapist. After I was told that I would be assigned a therapist and they would call to schedule my first session. A week went by and I had to call them, the front desk person told me they would give me a call back and another week went by with the same issue. I called 2 more times in 3 weeks and no one still has reached out to me. I feel like they took my money and disregarded me.”

“So I had a 1:10PM appt today, I got here at 1pm, waited 30min for the nurse to get my vitals and ask me what I was here for, duh...its a counseling office, I was put back in the lobby, it is now 3:20pm, I went to the front desk to ask why the patients were not informed of the long wait, the darker skinned chick (with food in her mouth) tells me. She did not notice until I said something that the provider was running behind. Okay do you aren't paying attention to your lobby and check in and out process to see what's going on. Then everytime I would ask a question as to why I was still waiting, she was dumbfounded with a smirk. Then another patient was being called back, he called for his mom, and she kept telling me, "your son is calling you" I had to tell her 3 times, that is not my son, before the lady got up and accompanied her child. So clearly she was not paying attention to her lobby. Then the new girl to her right hand side initiated to call and check a time status to my callback time. The music in the lobby was inappropriate for children, not very professional. No one really updates the lobby as to what's going on with the door to door time. I have spoken to a counselor about this front desk chick before but I guess they need a seat warmer.”