Oceans Behavioral Hospital — Longview

“Tina is amazing 👏 She's right there when you call to do everything she can to get the quickest most effective care possible. Wonderful place that does everything they can to assist with mental health. From Inpatient treatment to outpatient daily programs they serve a variety of needs with the utmost compassion for the mentally unwell.”

“This is a great place for seeking help with mental health. I've seen some one star reviews. Unfortunately, there will be those who don't like you. And those are the ones super motivated to post a review. You may have 98% satisfaction rating. But if only unhappy people give a review, it doesn't reflect the true quality of a place. I have gotten to know the CEO, and he has a true heart for helping those struggling with mental health. He sets the bar high at Ocean's. I highly recommend this facility.”

“I would never recommend this "hospital". My relative waited for at least 4 hours to get a room and was never evaluated by a nurse after admission. ( They were very attentive in the waiting room while I was there but she said she was ignored sfter I left). My relative came home worse than when she went in. She was suicidal the day she was discharged. Nurse Sherry said that was not true but I was listening to my relative, here at our home minutes after she came home, as I was speaking to this "nurse". The nurses and techs were abusive to her and she said they were even more abusive to the older patients with Dementia and/or in wheelchairs. They were very prejudiced toward the white patients, she told me. She told me the one bathroom they could use during the day (they are locked out of their bedrooms during the day) was filthy covered in urine and feces. Her shower, in her room, did not work for 6 days and there was just a trickle of water in the sink. Her room was not cleaned. The staff took her clothes and gave to other patients. The food was awful and if you asked for seasoning, the techs yelled at the patients and said for them to make do...they were too busy, talking on their phones, to help anyone with anything. The staff blocked the only window you could speak through to get nurse's attention. Patients were yelled at constantly. The staff said they hated their jobs and had no training prior to going to work. My relative had discharge planning by social workers. She found out she was going to be discharged when techs came in around 400am and started packing her clothes. She was told a "bus" would take her home but no one bothered to call us, the family until much later. She didn't have a key to get into our house and they did not check to see if anyone would be home. Pitiful, awful care at best. Cruel, mean spirited staff. They should be inspected by Medicare, Medicaid and closed down. I will do my best to contact these 2 payers to see this happens. Well, today, Wednesday, Oceans in Longview called my relative. Of course, she said she was not doing well. Same thing we told them since Monday. But, guess what? They called the police for a wellness check!!! How ironic that this place that is so cruel and treated her so badly now sends police. The police should go to Oceans ànd see the horrible conditions and staff they have. We agreed with police she needed to be admitted but it will be a freezing day in hell before Oceans ever gets her back. The brazen nerve of this place is amazing and it should be closed. They did not care Monday or Tuesday how she was, just when Oceans owner read my review. It is called covering your behind. To the owner, I would not believe anything you have to say. The above statements are protected by free speech and my opinions of Oceans. People beware.”

“Ocean’s in Longview has been a deeply disappointing experience for my family. It feels like instead of truly helping patients, the focus is just on medication without real care or compassion. No one should feel like their loved one isn’t being genuinely supported during such a vulnerable time. I sincerely hope this facility takes a hard look at its practices and that the staff grow in both professionalism and empathy. I’m keeping this place in my prayers, asking that real change happens—for the sake of every patient and family who walks through those doors.”