NYU Langone Medical Associates —Patchogue, 100 Hospital Road, Suite 203

“want to recognize Mark Rugpick, a nurse at NYU Langone Suffolk in New York, for the incredible compassion and care he showed my father during two separate ER visits. My dad had stage 4 lung cancer that had already spread to his liver, and while he was in the hospital it spread further to his stomach and spine. Everything happened very quickly. In the span of about two weeks, my dad went from walking, talking, and eating to no longer being able to walk, speak, eat, or use the bathroom on his own. During this incredibly difficult time, Mark went above and beyond for my dad and our family. He treated my father with dignity, patience, and genuine compassion. Even when we needed help changing or caring for my dad, Mark would take the time during his shift to make sure my dad was comfortable and properly cared for. He truly listened to my dad’s needs and made sure he was treated with respect toward the end of his life. Mark cared so deeply that there were moments he even became emotional with us because he genuinely cared about my dad as a person. When my dad was moved to the ICU and was no longer on Mark’s floor, Mark still came to say goodbye because he knew he would be off for a few days. My dad passed later that same night. One moment our family will never forget is when Mark gave my dad a haircut on Valentine’s Day so my mom and dad could have a little “date” together in the hospital room. That act of kindness meant so much to all of us. Mark didn’t treat my dad as just another patient—he treated him like family during the final weeks of his life. In one of the hardest times our family has ever faced, his compassion, humanity, and dedication made a lasting impact that we will never forget. We are forever grateful for the care he gave my dad.”

“Dr zarif is a wonderful doctor. Who listens to you and works hard at getting answers. I'm proud to be a patient here for my MS _ other medical issue. I highly recommend him. AND his staff are ALL amazing!! Thank you what your healing”

“The list of atrocities my wife experienced at this hospital is very long but I will try to keep it short by condensing it to a few bullets: 1. She arrived feeling unstable on her feet, nauseous, with very high blood sugar. She was discharged from the hospital feeling unstable, nauseous and very high blood sugar. 2. She was never given a diagnosis or treatment plan. Different doctors gave her completely different hypothesis. None followed up with. 3. Each day they threatened to discharge her although she was unstable on her feet 4. Each day we called Care Management to come in and patient advocacy who said they would make sure she wasn't discharged until she got a treatment plan. 5. The treatment team was totally uncommunicated with each other and what they told us was totally contradicting. 6. She left the hospital worse than when she came in but they discharge her, wield her to the curb, took the wheelchair from her and left her there alone standing in the hot sun. 7. They also left her with no prescriptions to get her medicationsthat she was out of. I have been with NYU for years and have always praised their services but the one here in Patchogue is the worst experience we ever had of any hospital. Go anywhere else but here!”

“I don’t know who I just spoke to on the phone but she was so rude and nasty. I’m calling in because I messaged my doctor days ago with no response about meds that I am running out of. I’m trying to explain that there are changes to my address and pharmacy needs everytime I spoke she couldn’t be bothered in listening to what I was saying and I was obviously confused because she was being so short with me and rude. At the end of our call I heard her say “oh my god” before hanging up. If it wasn’t for the patients of the practice ma’am you would have no job. But it’s free to be kind. Have the day you deserve.”