Northwestern Medicine Ben Gordon Center DeKalb Health Services Drive

“I had to call off work due to my sister mental health issue. I called in for an appointment to speak with her doctor about the issues she had been experiencing. The doctor actually changed her medication but refused to write a doctor statement for my work. She stated she could not confirm that my sister had an medical issue that needed my attention. I could not understand why did she increase her medication if she could not confirm or think it was an issue. It seems that the staff are pushing to get my sister under some type of "Case Management" service that the office have, and are medically forcing people to participate in, because it is not mandatory. This "Case Management" cause for a certain insurance and we do not carry that insurance. What if I do not want the service 🤔...let me guess the staff refuses to properly give patients proper documentation for issues that occur but then uses the same information that they can not "confirm" to make decisions to increase patients medications!!! I will immediately be looking for another doctor! I felt like I was discriminated against!!!”

“I was a pt at BGC for a few years. I had never been inpatient (diagnosed since 2009) until they took over my care. I ended up inpatient twice while under their care. In my experience I feel like my psychiatrist does not do her due diligence before meeting, diagnosing and medicating patients. In my experience she had been hot headed, badgering and lazy in her approach to my care. I hope this helps anyone seeking services from Ben Gordon Center. I will say that the people in the Living Room are amazing, but the rest of Ben Gordon Center needs to do better!!”

“I had one good therapy who was experienced, but unfortunately she left to live closer to her daughter. After that every therapist seemed to be fresh out of college with no real experience. One was to rigid for the job. So I don't think they have enough people with the experience that people need who are in need of a good therapist.”

“I have received treatment by multiple different therapists/psychiatrists for my mental health when I lived in the suburbs. The care I have gotten at the Ben Gordon Center has been better than anywhere else. The psychiatrist I see actually spends time for appointments and doesn't just rush you out and give you a refill. I love my therapist; I think she is very knowledgeable in her field. I am also a student studying psychology so I am picky about mental health treatment. I have had a great experience here. Unfortunately, it can be hard to get in with a therapist or psychiatrist here and appointment times are tight. This is because this is one of the only community mental health centers in the area. The therapists and psychiatrists are so booked and work a ton. If they can't fit you in at the moment I wouldn't give a bad review because it isn't their fault. Try again in a couple months. Nothing but good things to say about my experience at the Ben Gordon center.”