Northwestern Medicine Behavioral Health Services Woodstock

“I am not sure why the negative reviews. The staff and Dr. Bateman are outstanding. The staff is always friendly and Dr. Bateman is the best Psychiatrist I have ever had. He listens to your needs and is very patient. We have in this country a huge shortage of Psychiatrists so I am sure they get frustrated when appointments are missed.”

“This weekend, there was a mental health crisis with a family member and the beds were full at Northwestern inpatient, so we had to go to another behavioral hospital. This family member had been at Northwestern inpatient and outpatient two other times before this and had a good experience. The inpatient hospital he is at now unfortunately has been a terrible experience compared to our experience at Northwestern. Instead of just leaving a bad review on their page, I figured I’d leave a good review here as well. The experiences we’ve had at Northwestern have been full of compassionate and caring professionals. They kept us updated on our loved one (with consent of course) and seemed to really invest themselves into finding the right care for him. I thought this was how they all were, and after this experience at the other hospital, boy was I wrong. If you need a place that you can trust your loved one going through a mental health crisis will be treated with compassion, this is the place. Thank you for all of your help in the past, and if we end up in this situation again, you will be the first place we go to in the future.”

“I am leaving this review on my brother’s behalf since he has issues typing. My brother stated that he was extremely pleased with the whole team at Northwestern mental health hospital located in Woodstock. He was also pleased with Dr. Bateman as he was very helpful and set up a great follow up plan. He also stated that all the nurses were very friendly and look like they love what they do. Since my brother has sleeping issues, the only thing that he was not pleased with is that they would wake him up between 5 AM and 7 AM to take his vitals. He was pleased with having his own room. The other thing he did not like was the noise from opening and closing doors at all hours of the night and early in the morning. We were shocked to see one star reviews, specially those that did not leave any information as to why they gave one star.”

“First time here I got stuck in traffic on my way in, 1pm appointment, tried calling at 12:54 to let them know I am running late, was on hold until 1:17 when I arrived due to an unexpected traffic jam, then get told they can’t help me and can only reschedule me because I was 2 minutes past the “grace period” screw this place. I wouldn’t be associated if I was not court ordered by the law to be.”