Northwestern Medicine Behavioral Health Services Wheaton

“Frustrating experience. After initial phone screening (which took over a month, to even book), I was told to expect a call back from services to book an in-person screening within 4 weeks. Over 3 months went by before I got a call back, I was away at work. No voicemail was left with instructions, attempted to call back with no option to speak to a human representative. Never received a follow-up after that. I understand how greater patient volume extends wait times, but set some realistic expectations and communications for patients! Will not be wasting my time for these services again.”

“Staff is kind and friendly and informative about my child's care. The facility is bright and clean and new looking. Each day of PHP there is a variety of therapy - process groups, expressive therapy, psychologist and psychiatrist, and education. I was very happy with the way they helped my teen.”

“My chil got the help he needed. I’m thankful for the services that were offered to my child. The therapist Dr Minh Hugnh was so nice we really liked him. Good with working with teens. Definitely recommend it here”

“they don’t do what they promised to do. my son has been there for 3 weeks and they won’t give me or the school any paperwork stating he’s in there now my son is failing because of this!!!”