Northlake Behavioral Health System

“I got back from here about two months ago. I was there for about 2 weeks. In all of the rooms of the unit, all of the paint was peeled on the walls. There were cockroaches, bugs, and bedbugs. Some of the staff would tease or harass the kids. Me and other patients saw that the milk was always expired. However, as someone with a dietary restriction they did happen to be very accommodating with that. The protein shakes I was given were always very thick though. Also, I was finally able to start a DCFS case against my dad.”

“I left a review about my very very unprofessional and poorly handled stay at this facility and the review has been deleted. Staff show up hungover and openly talk about it and what alcohol they drank, with active alcohol recovery patients in the same unit. Staff was condescending and not friendly, would often get into bickering matches in front of patients during group time. During my stay a patient had strict dietary restrictions and every meal brought (3 day stay) was outside of restriction and the patient had to wait while others ate. The phone was broken and had to be put on speaker to talk to anyone, eliminating any privacy for patients. My name was never learned by any staff member. They called me the wrong name even after being corrected. This facility does not care about the patients. Children are being abused in this facility and no one is doing anything to stop it. DO NOT SEND ANY LOVED ONE HERE IF YOU TRULY CARE ABOUT THEIR WELLBEING.”

“I’m writing this to formally document the dangerously unprofessional and unlawful way my father was released from your facility. He was discharged in a completely unstable state with absolutely no discharge paperwork, no care instructions, and no summary of the treatment he received while he was there. Even though my sister is his legal Power of Attorney, the staff refused to communicate with our family and actively blocked access to personnel during the discharge process. ​Even more concerning, his long-term medication was abruptly stopped without any transition plan or medical oversight. This directly caused him to go into a state of manic psychosis and led to an emergency room admission for dehydration and crisis immediately after leaving your care. Releasing a patient in that condition with no paperwork and zero coordination with the POA or family is a total failure of safety protocols and a violation of patient rights. This was a severe lapse in your duty of care that broke the law and forced an immediate medical emergency that never should have happened. I will be getting the proper authorities involved for all the people involved in this unsafe and unlawful discharge .”

“I got sent here recently for a whole month. The place looks nothing like it does in the pictures, paint peeled poop smeared on walls, period blood on walls, cockroaches and bedbugs, food was always cold and not edible. I gained 10 pounds while i was in there. I got my head slammed into a wall by a girl and got pushed to the ground by a staff member. This place should be shut down. Nothing good came out of this place. I opened a dad’s case and everything about this place. My friend got SA’d here and the staff would tease and harass the kids to get a reaction so they could get sedated it’s a horrible place been shut down multiple times!”