NorthKey Community Care

“Scheduled an appointment in June, I called to confirm (now august) and they told me it was never even scheduled. Every time I’ve gone through northkey it’s an issue, weather it be billing my insurance, appointments not being scheduled, and a disorganized office which clearly doesn’t have their stuff together. I get so frustrated any time I need therapy, I feel like I need more therapy trying to get therapy through them. 0/10 don’t recommend”

“This is an awful place. If you’re having emotional problems, strong anger, and violent outburst don’t go here because this place will just lock you up. Their therapist and psychologist are very weak and can’t handle anger or angry people. A lot of their appointments you go to the place and then they give you a laptop and you go into a room and you have a zoom call with the therapist. The only reason I’m going there is to see the therapist in person I think it has more of a effect on you. This place is awful.”

“I was supposed to have an appointment there last week, they called and told me it was a zoom meeting, I called back and confirmed it was a zoom meeting, they sent me the link and everything.. I log on and the "dr" never shows up. I call and they tell me I was supposed to come into the office and now they have to reschedule me and can't get me in for 2 more months. There was zero remorse. This is why people end up in a mental health crisis. You finally get the courage to seek out help, and then they jerk you around.”

“my mom recently passed away and i really needed to talk to someone and my therapist canceled on me and said that shes switching positions and switching positions on me. now i have to get a new therapists, ive had to get switched to a new therapist over 5 times now ove thenpast 10 years and its mentally draining. i highly dont recommend going to northkey. ive finally broke all my walls down to the therapist i just had and she just left me. thanks northkey 😂 youve been such a great help. ive been going here for the past 10 years and im 17, the only reason why i even keep going back to northkey is because THEY DONT HELP. they need to start actually caring about the people who go, but i guess they never will.”