Norcon Family Counseling

“I had my first therapy session with Michael French and felt the need to address how unprofessional and rude he was. Shortly into our session, he asked about my struggles, and after I shared them, I asked him about his own struggles or weaknesses. He told me that he had been fired as a therapist in the past and had a porn addiction. He then proceeded to ask if I had difficulties in my marriage. I told him that my wife and I rarely argue. He responded by suggesting that next time we disagree, I should tell my wife she has a "female brain," which came across as both sexist and rude. Another major concern was that he was pacing around the office and avoiding eye contact, which made me feel dismissed and as though he wasn’t fully present. He seemed unable to express any understanding of what I was going through. Finally, Michael abruptly cut the session short. When I asked why he was ending it, he told me that he needed time to decompress and mentally prepare for the next patient. This response felt unprofessional and disrespectful. I have never been treated so poorly by a therapist, and as a result, I am now in a worse mental state than before the session. I will be reporting this to the psychology board and owner.”

“Not a great place for help. You can tell this entire outfit is tied up in contracts, money making schemes and more. Even looking at their site, everyone is listed as "independent contractor" to ensure if you want to sue for something, you can't go to the owner for it. Anyways, I had a therapist there that wouldn't ask questions, would hardly talk. Just say "hey catch me up on the week" and let me ramble and ramble. I left feeling like I couldn't get any advice for how to improve my life or outlook. First thing out of their mouth, ALWAYS, is money. They keep a card on file so they can charge it as needed. Granted that isn't an issue but they won't talk to you to schedule an appointment until they have your credit card on file. When you walk in, "okay will will charge your card on file ok?" You call them, "we will charge your card for cancellations." I just cancelled all treatment and they called me back saying, "Okay everything is cancelled and your bill is paid so we wont charge you." Of course you wont! You don't let me get two feet away without charging me! One time, they went to charge my account on file, I guess it rejected it. It is my daily card, use it all day every day. I knew it worked. God forbid they wait until next appointment to collect two payments. Nope, they are calling me almost immediately, "We need a new card number to pay your co-pay." Oh yeah, I have insurance that makes it a few bucks to go. They take a LONG time to get that information so they charge you full price and put it towards deductible until they get insurance clearance. Listen, I know they need to make money. I'm not mad at that. But if people are taking the steps to see you, stop having the front desk focus on money SO MUCH. EVERY SINGLE CONVERSATION I have with them ends up talking about fees, charges, cards, etc. I got it the first 500 times you said it, STOP! And yes, get better therapists. I'm paying to go in weekly to just chit chat (one sided) and what advice I do get is not appropriate (Yes, I was told once to "drink more alcohol." Needless to say, I am never going back. But they are nice so they get a bonus star for that.”

“Seth Haney...creepy! Here I am alone in his office and he tells me how much he loves and prefers women...he said he enjoys it more than men. Gave me the creeps and I quit coming. IT IS VERY TELLING THAT YOU JUST DISMISSED AND DIMINISHED MY SERIOUS CONCERNS. AS PROFESSIONALS YOU SHOULD TAKE FULL RESPONSIBILITY FOR WHAT HAPPENS IN THE CLIENT ROOM FROM YOUR STAFF. PLUS YOU WEREN'T IN THE RO0M WHEN THE STATEMENTS WERE MADE SO THERE IS NO WAY YOU COULD MAKE SUCH DISMISSIVE COMMENTS AND BE HONEST. SHAME ON YOU! I HOPE YOUR CLIENTS SEE THROUGH YOUR PRETENTIOUSNESS. LOOK UP THE WORD INTEGRITY....SEEMS LIKE YOU DON'T PRACTICE WHAT YOU TALK ABOUT. BASED ON OTHER REVIEWS THIS OFFICE STAFF LIKES PEOPLE THEY CAN PULL THE WOOL OVER THEIR EYES. BE WISE PEOPLE AND MAKE CAREFUL CHOICES ABOUT WHO YOU DO BUSINESS WITH. YOU GO IN FOR MENTAL HEALTH CARE AND THIS PLACE CREATES THE NEED FOR NEEDING MENTAL HEALTH CARE. JUST READ THE DISMISSIVE COMMENTS.”

“Norman Haney has been an incredible therapist and marriage counselor.”