Noble Community Clinics - Medical & Behavioral Health - Stevens Point

“Called to see about getting my family in to see a dentist. Left a message to have them call me back. They returned the phone call and I answered. They said they were returning the call about setting up an appointment. I was very polite and thanked them for calling back and said yes I was looking to find out if they were accepting new patients with Badger care for dental appointments and I was immediately hung up on and they never called back. They could have just as simply said no we are not taking new badger care patients and left it at that. Instead they chose to be extremely unprofessional and rude just hanging up. A person's type of insurance does not make them any less of a human being or any less deserving of common courtesy, civility and professionalism.”

“Doctor Kevin, Julie and the entire staff were refreshingly wonderful! All personable, professional and positive! Impressed by their personal attention, listening, and addressing every concern I had. Very prompt, responsive, receptive. Each person I encountered seemed to genuinely care for my best interest and were pleasant to work with. I feel confident I have found my new primary care physician. Thank you all for a pleasant, productive experience. In an hour, you accomplished more than the other"big boys" did in 6 months. Much gratitude.”

“This place used to be such an amazing place, but since they moved it’s gone downhill fast! And it suck’s that we have to leave because Staci Sova is an amazing provider but waiting weeks for medication refills or even to get a response from the medical team is unacceptable, not to mention several of the front staff were either rude or untrained.”

“When I was 12 years old, a boy in school pulled my chair out from under me. I landed hard on my tailbone. Medical professionals misdiagnosed the injury for 33 years. The last diagnosis came from a physical therapist who told me I was hostile to her and being emotional. She said that if I just kept doing everything that hurt, the pain would go away. She ignored 33 years of my life history to make that declaration. I finally got the correct diagnosis from a nurse in an audience for one of my business talks. I told the audience about my injury and asked them to tell any children in their lives to never pull a chair out from under anyone. The nurse told me that when I hit the floor, my spinal cord tensed up. Every time I did something that hurt, the tension in my spinal cord increased. Eventually, my pelvis, hips, and vertebrae all shifted out of place. It's easy to decide pain is emotional when the physical cause of the pain is invisible. As you might imagine, I've had difficulty trusting medical professionals for decades. Then I heard about Noble Clinic. I attended a presentation and it sounded like medical care I could trust. On July 6th, a Brown Recluse spider bit me on my upper left back. Because the Brown Recluse is officially not in Wisconsin, I had no idea I could get a venomous spider bite or what the symptoms were. -----If you suddenly have a large scab and get a fever, go to urgent care. The scab is from the venom killing skin cells.---- I started putting apple cider vinegar on my scab right away and applied it regularly. I was able to start the healing process without knowing what I was healing. But my skin turned red and I went to urgent care. The staff took a photograph and matched it to the Brown Recluse. The doctor prescribed an antibiotic and said to follow up with my regular provider in 5 to 7 days to check on the wound. The wound healed completely from the apple cider vinegar. I did nothing about a follow up until I saw the redness returning. Noble Clinic was newly open so I went to their website looking for a phone number. I found only a contact form for requesting that Noble Clinic contact me. The form did not ask why I needed an appointment or if my need was urgent. With that, Noble Clinic made me powerless. I filled out the form when I COULD do it. Would Noble Clinic call when I could answer? When I wasn't driving? When I wasn't in the shower? When I wasn't napping after a painful night? Would Noble Clinic call when I felt free to talk about my medical symptoms? When I wasn't on my job? When I wasn't in a store? When I wasn't caring for grandchildren? Because Noble Clinic was newly open and the redness was only mildly red, I gave them a week to respond. No call came until after I left a middle of the night voicemail for a Noble Clinic community organizer. The next morning, I called my Medicare supplemental insurance company to ask who was in my network. I called the first name on the list. The receptionist transferred me to the triage nurse. The triage nurse recommended an at home treatment to do until I saw the doctor, then made an appointment with the doctor for the next afternoon . Noble Clinic called that afternoon only because I left that middle of the night voicemail. I did not answer. I refuse to remain powerless. Update: The 1st time Noble Clinic called, I did not answer because I did not recognize the phone number. I looked it up, but already had an appointment in place with a doctor. Noble Clinic called a 2nd time when I could not answer. Noble Clinic called a 3rd time when I would not have felt comfortable talking about medical symptoms. I've seen the doctor I made the appointment with. I will continue seeing her. She made me feel comfortable. The clinic staff where she works responded to me quickly and listened to me immediately. The opposite of my experience with Noble Clinic.”