Next Step 4 Mental Health

“I’ve seen Brian Briscoe for 2 years. He is kind, professional and efficient as is the staff. They usually answer the phone promptly and if I leave a message they are prompt in calling back. Everyone I’ve communicated with has been kind and efficient. Never had a problem with refills or scheduling. Grateful to have found them! My appointments are telehealth and I have never had to wait more than 10 minutes- I’ve waited a lot longer than that in other medical offices! Thank you all for what you do-LH”

“My kids have been seeing Dr. Nichols for years and we absolutely love him! He is so kind and patient and a great listener. He takes the time to really understand what is going on and then figure out what is the best course of action. I couldn't ask for a better doctor.”

“They either ignorantly muddle Medicare, Medicaid and Medicare (dis)Advantage plans into one entity when the truth is a provider can accept Medicare but not enroll to accept any Medicaid. To not accept Medicare they must inform their MAC… The Medicare Administrative Contractor (MAC) for Kentucky is CGS Administrators, LLC (CGS). Physicians and practitioners in Kentucky must submit a signed affidavit to CGS to officially opt out of the Medicare program. Failure to do so results in all providers being denied reimbursement from Medicare for up to 2 years and will prevent them from being able to accept Medicare at hospitals or other practices. Skirting the law is not allowed. You either opt in or out (again this has nothing whatsoever to do with Medicaid programs…although they are fast talkers in trying to muddle the two together). I’m eagerly awaiting an emailed copy of their opt out affidavit. (1-23-26). UPDATE: I have been told there is no official opt out of Medicare because the Doctor I was told and agreed would be a good match likes to Moonlight at places that does accept Medicare. I hope this Doctor just doesn’t understand he through his NPI Number, not the practice is what Medicare bills and by not accepting what they call “Kentucky Medicare” but telling me they do accept “Indiana Medicare” is opting out when they told me they would accept my Medicare because I live in Indiana (thus they called it Indiana Medicare… which is my state of resident Not any other relevant matter concerning MEDICARE. The reimbursement is the same, no matter what state you live in…Medicare is Medicare). They are located in Louisville, Kentucky so what they are doing is limiting their Medicare patients by claiming Kentucky combines Medicare and Medicaid into one plan (so I retiree in Kentucky with a high income that would never qualify for Medicaid is being denied simply because they live in Kentucky). I keep thinking it just doesn’t make sense until I think of the hundreds of dollars they would not be able to collect if they hadn’t partially opted out of taking Medicare. It’s a sad situation and I spent the weekend during a snowstorm to explain to the company contracted with CMS known as their Medicare Administrative Contractor (MAC) of the situation. If found to be wrong in their analysis I say it’s sad because it could result in everyone at the practice and other “moonlighting” places to be denied Medicare reimbursement for up to 2 years. Hiding behind claiming to be a “faith based practice” makes me sick to know the teachings of Christ was not “only care for those with cash.””

“Therapist and Psychiatrist have been warm and welcoming at every sessions. Administrative staff have always been willing to answer questions and provide notes for school as appropriate.”