NewYork-Presbyterian Westchester Behavioral Health

“We have had a disappointing experience here while our adolescent has been hospitalized for the past 2.5 weeks. There is very little in the way of communication from his treatment team. The focus seems to be on medication management and as a holding place until we can find a residential treatment program for him. They indicate he is resistant to treatment, yet we have seen very little evidence of more than their giving him handouts of coping skills. He was previously hospitalized at Bellevue a few months ago and I can now confidently say I would much rather he was there. The care was infinitely better. We were able to log into the patient portal there and see regular updates about his care from his team and they regularly contacted us. While his team there admitted he was resistant to treatment, at least they attempted to engage him meaningfully and started to make some headway by the time of his discharge. To our knowledge, his team at White Plains has still not meaningfully engaged him about why he is there - assault of his parent. He still thinks he is going to come home rather than needing residential treatment, because I don't think they have bothered to tell him how serious his behavior was. I guess that is up to us to do as his parents? This place feels like nothing more than somewhere we can be sure he is physically safe. There is no evidence of any real treatment other than medication. What a waste. Edited to add: Took it down to one star. The past two times my husband has visited our child, he was sleeping in the middle of the day. I'm not sure how letting a teenager with depression sleep in the middle of the day on a weekday fits into the treatment plan. This hospital is terrible.”

“My Wife was transfer here for ECT, This hospital is big feel like a university campus, which is very nice compared to other hospital! The place is brand new super clean!! Women and men are in separate Unit which make it feel very safe!! The Nurses And Tech are very nice !! Doctor is great they treat her symptoms, the alone thing I don’t like is they kept her there one extra week when she was good to go home! Social worker didn’t talk to us at the beginning, she only reach out on the last week right before she about to go home after over a month of staying there! They also lost her clothes!!! This place has the best visiting hour of all the hospitals we been to! 11-8pm everyday!!”

“The care my mother received was the worse. Doctors and charge nurses are never on the same page. My mother felt she was a prisoner the entire stay. Charge nurse Austin was very rude on the phone when we were disguising a way to allow my mother to go outside for fresh air. He basically did not want to accommodate me in any why. At the end of the conversation he said that he had to hang up after an 8 minute conversation. I will never recommend using that facility for care or recover to anyone.”

“The staff is awesome and so attentive. My husband went in for surgery and the nurses Niko and Wesley were absolutely amazing! Everyone else was super friendly and the accommodations were lovely. Very clean.”