New Life of Community Health Services

“Don’t waste your time, gas, or energy coming here. The office staff acts like they have somewhere better to be. The office looks run down and needs repair. I was assigned a therapist named “Khastuna.” When she called me to do the take questions, I thought we were good to go. Our first session the following week, she began by saying “if you continue to come here” .. then continued and asked all the same questions she asked me on the phone the previous week, wasting half our session time. Oh, plus she didn’t come out to retrieve me from the sitting area till 1115 (our appt is 11). We end the session and make the appointment for the following week, over the phone, same day and time. I received the phone call the following week at again about 1115am. During this session, I was interrupted frequently by a lawn lower going by her window. She also asked me a question, in which I answer, and then she asked me the same question again, that happened 3x during the call with different questions about what we were talking about. When ending the call, she called me Amanda. (Not my name) we scheduled the next session for the following week, same day and time. So, now, I sat and waited for my phone call for our 11am session.. at 1126am I called the office, and was told she would call me back in 5 mins, at 1140am my husband called me and said he received a missed call from my therapist.. I asked what time what was. He stated it was 1115am. So that was prior to me calling the office looking for her.. so I waited. A call came through from the office number at 1158am, just as our session would have ended. This therapist left me a voicemail saying that she had called me .. no explaining what happened or taking responsibility for what she did. How do you call the emergency contact and not the patient ? I called the office during our scheduled time and you didn’t call back until the session was over? I didn’t answer her. She left me a voicemail saying “if I want to continue therapy to call her.” Sounds like this was all deliberate honestly. I just called the office and cancelled my appointment with the “doctor” and will be seeking someone more professional and concerned with my well-being. She made this out to sound like it’s my fault and that’s gaslighting my friends. For someone who really needs help, this is very discouraging. Oh and also for the record, the Office open till 6 but the receptionist leaves before 4pm,”

“Two of the best therapists I've ever had (Lisa and Khatuna) work here. Dr. Jacobs is helpful with the medication and is open to making adjustments as needed with my antidepressants. Don't listen to the negative reviews try the facility out for yourself before assuming the worst.”

“Lol I was just reading the reviews, and I couldn't believe they were that bad. I just called to try and schedule a appointment for the 1st time. Lol you guys weren't exaggeration, the Russian lady on the phone was VERY rude, when I asked for a appointment. She must've not understood me, and hung up on me. I call back, and I'm sent straight to voice email. I feel so violated. Crazy”

“W/o using names...i was seeing councilor A for quite some time and made wonderful progress from the darkness I was in,I couldn't be more grateful along with Dr.jacobs kindness and understanding. Of course mistakes happen w appointments w time,the day,cancellations,emergencies etc...But the last incident was the last time with councilor A. I'M ONLY am available on WEDNESDAYS. As usual I walked in for my 10am appointment on a Wednesday and was greeted by councilor A (with quite a few ppl in the waiting room) with a loud,aggressive tone that I, who only is available on WEDNESDAYS for the past more than 3yrs lets say,and I quote from councilor A with her finger waving,"OH NO,YOU MISSED YOUR APPOINTMENT YESTERDAY,I DON'T HAVE TIME FOR YOU." Granted the computer was inoperable to make my next appointment so I was called,told the date and time wich was on a Wednesday. Like I said mistakes happen and I'm sure she thought she was making the appointment for a Wednesday but had placed it for tues. I had grown fond of councillor A BUT her attitude on how she handled the situation was embarrassing for me in the waiting area and didn't look good for her and her professionalism. Now I'm seeing councillor B. I'm happy so far with how are sessions have been going. I wish councillors A all the best,but maybe it's time for A to cut back a little.”