New Horizon Counseling Center

“I’ve had such a positive experience at NHCS. My therapist, Danielle, has been incredibly supportive, kind, and genuinely invested in my progress. She creates a space where I feel heard, understood, and encouraged to grow. She has truly been a godsend through difficult times. Dr. Jaffrey is equally wonderful—thorough, attentive, and always willing to explain things in a way that makes me feel confident in my care. Together, they’ve made a meaningful difference in my life, and I’m truly grateful for the compassion and professionalism they bring to every appointment.”

“I would strongly caution anyone against seeking treatment at New Horizon. If i could give this place no stars, i would. Julie and Susan have still not returned any of my phone calls regarding obtaining my fiancés medical records and doctor’s notes. They are refusing to provide paperwork that legally belongs to us. We were even told by my mother-in-law that they said, “We shredded it.” I am absolutely appalled by the lack of professionalism and the mishandling of these records. At this point, I will have no choice but to file a formal complaint with the Health Department. I just left a message to the front deck on 06-17-2026 to please provided us these files and she stated she would have a supervisor contact me... YET nothing! The lack of urgency, communication and overall patient care was unacceptable. One of the biggest issues was their system outage. My fiancé has been unable to return to work for over two weeks because medical records and required documentation could not be accessed or released. Every time we called, we were met with the same response: “There’s nothing we can do, you’ll have to wait until the system comes back up.” No solutions, no alternatives, no sense of urgency despite the fact that someones livelihood was being affected. The therapists and psychiatrists seemed rushed and unavailable. Appointments often felt like patients were being pushed through rather than genuinely listened to. During one visit ..my fiancé was left waiting while his therapist was occupied on a phone call. It became a recurring theme that patients time simply wasn’t valued. The supervision and management at this facility were equally disappointing and down right terrible at helping …. FOR ANYTHING! Concerns were repeatedly escalated, yet nothing was resolved. We received conflicting information from different staff members and there appeared to be no accountability when problems arose!!!!! The medication management was also concerning. There was little consistency, little explanation and no clear treatment structure. Instead of feeling guided by professionals, it often felt like my fiancé was left trying to figure things out on his own. Change meds so many times in less than a month…. Thankfully, we sought a second opinion elsewhere and immediately received more answers, more compassion and more support in one appointment than we experienced during our entire time at New Horizon. If you are being referred here, especially if you’re already struggling with anxiety, depression or other mental health concerns...I would seriously consider looking at other options before committing to treatment with this practice.”

“USE THIS PLACE AS A LAST RESORT ONLY!!! I haven't been a patient of this place for about almost a year. Since than I've moved on to another Doctors office and thank God that I did. I want to first start off with the good things. There were 2 therapists specifically I had that were extremely kind, and professional which were Nicole, and David. There was also an older lady with short blonde hair that would work at the front desk, she was a absolute sweetheart. Now for the bad. Unfortunately, I've had the displeasure of meeting Dr, Jaffrey as well as Dr, Emery. Not only is Dr. Jaffrey a miserable man but he was often late to his appointments with me, as well as admitting to me that he wasn't reading notes or any emails from my therapist to him regarding me the entire time. He admitted this because I questioned him about asking the same things every appointment. He also accused me of abusing drugs and gave me diagnosis "marujuana disorder" when I told him I smoked marujuana maybe once or twice a week for panic. I decided to switch Psychiatrista to the only other Doctor they had in office, which was Dr Emery. Dr. Emery was also late to her appointments almost every time. She also would ask me the same questions every single appointment, like "what are my hobbies" etc which gave me the suspicion that she also just didn't pay attention as well. This lasted for a year. During the time that she was my Doctor she Diagnosed me with "panic disorder" and that was it. I tried explaining to her and asked her if I could get testing for other things because I still felt something was wrong, and she would just sit there and stare at me like I had 10 heads, not answer the question, and move on. Most importantly she would up my medication way to frequently and by a lot, this caused me to have severe reactions with almost 75% of the medication she prescribed multiple times. On top of that after leaving New Horizons I learned that she is actually a Child Psychiatrist, that's why she is only there 1 day a week. Why would she be helping adults, if she professionalizes in children? & Finally, I was misdiagnosed by both Doctors for 2 and a half years. That being said it took 3 years and entirely new office to finally find out what's going on and I'm happy to say I'm doing a lot better. Another thing I'd like to bring up is the extreme unprofessionalism of the rest staff at the front desk staff, as well as management. I cannot reiterate a enough PLEASE only use this place as your last resort if you have no where else to go and you need help.”

“Any medical facility caring for mental illness or sick patients should have top patient care. This place has ZERO. They are unorganized, lack patient care and the doctors are unsure of their diagnosis’s and don’t truly care what is the outcome to the patient . The treatment of care they plan to give is rushed, indecisive & not thought out. They have no care in the world about their patients and just want to get on to the next patient. That is not how any medical facility should run! I am in the medical field & this place is totally unprofessional.”