New Directions Mental Health - South Side Flats

“I have really enjoyed working with my therapist at New Directions. They have been incredibly knowledgeable, compassionate, and kind throughout our sessions, which has helped me feel comfortable opening up and working through difficult issues. The recommendations, coping strategies, and treatment plans always feel thoughtfully tailored to my specific needs rather than generic advice. I also never feel rushed during sessions, which has made a huge difference in building trust and feeling supported. My therapist is consistently engaged, attentive, and actively listening, and I truly feel heard and understood each time we meet. Overall, my experience has been very positive, and I would highly recommend them to anyone looking for thoughtful and individualized mental health care.”

“Posting for my daughter who is autistic and suffers from trauma and PTSD. She has only completed her first two intake appointments. She likes her therapist but we specifically requested a therapist certified in EMDR as that is what her doctor recommended and why we left her last therapist. When we called for an appointment, we mentioned EMDR as the top priority and we were told that the person she would be matched with would be certified in EMDR. She had her second appointment yesterday and when asked what she wanted to work on, she replied trauma and EMDR. It was then that the therapist told her that she wasn't certified in EMDR and couldn't help her. We are both very frustrated that her specific request was ignored. I am a Supports Coordinator and see this all the time with my clients. What does a person need to do for a provider to listen to their requests and provide the help that is being requested?”

“New Directions has been extremely professional, yet concurrently friendly and customer driven. It was easy to get an appointment. My therapist, Cass is a great match for me. She is consistently, kind, but not afraid to approach a difficult issue with me. I highly recommend the agency, and Cassandra.”

“Had both my mothers pass away last yr one in Feb and the other in Nov. I have been waiting since December for these people to 'get me in'.. if you couldn't do it, you could've referred me elsewhere. You didn't have to keep me hanging on to no end. I've called about this over these past few months just to be swept under the rug during the most emotional time of my life. They have a nice office and the illusion of caring but they only work with you if it fits them. I hope this helps someone 💞🙏.”