MSU Health Care Psychiatry

“I had three appointments with this location. They refused to work with me because I receive medication from my primary care provider & financial assistance to get medication I couldn’t otherwise afford. Brandon Prochazka was the provider that I saw and he was less than personable. I don’t think he believed anything I told him about my history the entire time I was seeing him, nor did he ever request a release of medical records if that was a concern for him. he did not seem to care about the patient/doctor relationship and actively worked to break down my trust with him. He spoke to my family which is uncomfortable enough as it is, and my family member also said that he made them uncomfortable too. 0/10 go here at your own risk.”

“Dr. Michael Lim – Michigan State University Psychiatry Dr. Lim is an exceptional psychiatrist who truly cares about his patients. He listens attentively, takes the time to understand not only the symptoms but also the person behind them, and offers thoughtful, evidence-based guidance. His calm and compassionate approach makes it easy to open up and feel supported throughout treatment. I’ve felt a real improvement since starting care with him both in understanding my condition and in managing it day to day. He explains everything clearly, never rushes appointments, and genuinely prioritizes patient well-being. I highly recommend Dr. Michael Lim to anyone seeking a dedicated, knowledgeable, and empathetic psychiatrist at MSU.”

“Oh boy. I was on the fence about posting this, especially given the surplus of one-star reviews, but given that most of them are a bit older now, I thought I should go ahead and give an update: things are still bad! TL;DR: extremely inaccessible, impossible to get an appointment, and a truly unfathomable blacklisting system. A small bit of background: I'm a graduate student in a program that requires first-year internship, meaning I'm regularly either in classes/meetings or engaged with community partners. I'm also chronically ill, meaning (among other things) I require an unusually high amount of rest. I got an appointment at Olin with a new PCP in January. That went great, with one small caveat: no psychiatric medication management. Totally fine, as I got a referral to MSU Psychiatry. There was some red tape -- a few rounds of "oops, we accidentally referred you to the wrong place" or "oops, I have COVID, I need to reschedule" (that one was me) -- but ultimately I found the right department and got to scheduling. We are still stuck in the scheduling phase. Or we would be, if I hadn't given up completely. I called; it went to voicemail. Totally okay. It's busy. I leave my name and info and wait. Nothing. A few days later, I called; it went to voicemail. I leave my name and info and wait. Nothing. This repeated a few times. I finally got a call while I was in class. Understandably, I couldn't answer; my phone was on silent. I called back; voicemail. At this point, I was running out of medication. I got worried and contacted my new PCP, who had kindly given me a bridge script that was beginning to run out. I got an extension, but with a note: "It says that they tried to contact you and you declined their call. Why?" Which, obviously, was not the case. I kept calling nearly every day. Voicemail. I got a call back once when driving; couldn't answer. Called back immediately, voicemail. Got a call back once while in a meeting with a community partner; phone was on silent, couldn't answer. Called back immediately, voicemail. I finally managed to catch a fourth call, answered with "Hi! ...hello? Hello?" Radio silence on the line. Called back immediately; voicemail. This all went on over the course of two months, with me calling dozens of times at various times of day and them calling... four. Finally, I got through to the general receptionist -- not for scheduling new patients -- only to be told sympathetically that due to missing four calls, I had been put on a list to not be called back or put through. Absolutely mind-boggling that in 2024 there's no online scheduling system, no e-mail to access, to other point of contact than a line that operates on baseball rules. I am fortunate enough to be an adult graduate student with the resources able to find care elsewhere (albeit a mentally and chronically ill one who has now multiple times been put at risk of not having their medication). However, MSU is a college campus. Many patients will be undergraduate students -- some in a brand new city, living on their own for the first time -- who have little choice but to depend on the systems recommended to them by their doctors. This patient management and lack of accessibility is shameful. I hope MSU seeks to do better in the future. In the meantime, just use CAPS.”

“I’ve had many psychiatrists over the years, and I’ve always had pleasant experiences. I’ve also never written a bad review for any business or doctor or anything, But I unfortunately have to do so now. This Is how my experience with MSU psychiatry has been thus far: Day 1: I called to become a new patient. They took my name and phone number and the guy said they would call me back in 24 hours. Day 2: Nobody called. Day 3: I call back and explain that I’d like to become a new patient. They again take my info. They say someone will call me in a few hours. This time, someone calls me back, but all they say is something along the lines of, “I can’t help you become a new patient.” Then why did you call me!?!? She transfers me to the same dept I’ve already spoken to twice. They take my info and say someone will call me back. Day 4: Nobody called. Such a bizarre experience. UPDATE: Day 5: Someone called, finally, who could help me become a new patient. She said they are mailing (not e-mailing) me a packet to fill out, which I will have to mail back. Once they receive the packet, it will take 2 to 3 weeks for me to get an appointment.”